IT Operations Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of identity management, device oversight, IT support, and the SaaS landscape encompassing security, IT, and administration.

• Manage the processes of onboarding, offboarding, and provisioning from start to finish using established checklists and a reliable system of record.

• Lead the rollout, remediation, and implementation of MDM, SSO, and identity solutions across Apple and Windows devices at an enterprise scale.

• Create and oversee the comprehensive technology estate register for both SaaS and devices.

• Supervise renewals, remediation actions, and expenditure tracking in accordance with the budget.

• Administer ticketing and triage for IT requests, adhering to defined response standards.

• Conduct audit evidence collection for core and sensitive systems as part of the ITGC cycle, including User Access Reviews (UARs) and evidence gathering across platforms like NetSuite, Shopify, Stripe, and Ramp.

• Develop and implement internal security training programs, including onboarding modules and quarterly security awareness initiatives.

• Collaborate with engineering teams to automate and systematize IT operations for scalability.

• Oversee the execution of operational systems and expand responsibilities as these systems evolve.

⛳️ Requirements

• 3-5 years of pertinent experience managing IT operations in dynamic, growth-oriented environments.

• Must possess the right to work in the United Kingdom.

• No sponsorship is required.

• Proficient in automating workflows and linking systems through scripts and APIs.

• Familiarity with operating Large Language Models (LLMs) such as Claude.

• Experience in developing coding harnesses for internal development and process automation within IT.

• Demonstrated experience in implementing and managing MDM, SSO, and identity platforms.

• Background in managing IT ticketing systems and triaging requests based on established response standards.

• Proven experience in managing SaaS and device portfolios, including inventory management, ownership assignments, renewals, costs, and overlaps.

• Experience supporting ITGC cycles, conducting user access reviews, and collecting audit evidence.

• Working knowledge of SOC 2, ISO standards, GDPR, and CCPA compliance.

• Experience in creating documented checklists, registers, and systems of record.

• Proven ability to operate in lean, rapidly scaling environments with a focus on autonomous ownership.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Comprehensive health and wellness benefits.

• Collaborative and inclusive company culture.