IT Operations Engineer

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Act as the main point of contact for IT support by efficiently triaging, resolving, and closing requests.

• Reduce recurring support requests through automation and process enhancements.

• Oversee the complete onboarding and offboarding processes for employees and contractors.

• Manage the lifecycle of devices, which includes procurement, logistics, hardware partner registration, and MDM for both Mac and Windows devices.

• Administer platforms such as Okta, Google Workspace, Slack, and the wider SaaS ecosystem.

• Develop automations using Okta Workflows along with IT automation and AI help desk tools.

• Ensure accurate identity data in collaboration with People Ops, utilizing ADP attributes for downstream access management.

• Provide support for the New York City and San Francisco offices, focusing on UniFi networking and conference room setups.

• Create documentation and knowledge base articles for self-service resources.

• Uphold the SOC 2 and HITRUST controls and conduct periodic access reviews.

• Report directly to the Head of IT and collaborate with the Engineering, People Team, and other cross-functional partners.

• Assist in scaling IT operations as the company expands from 350 to over 800 employees.

⛳️ Requirements

• 3–6 years of experience in IT operations or systems administration, including a role as one of the first IT hires at a rapidly growing startup.

• Proficient in hands-on production administration of Okta, covering SSO, SCIM app integrations, group rules, and HRIS-driven lifecycle management.

• Experience with at least one MDM platform such as Iru/Kandji, Jamf, or Intune.

• Proven experience managing a high-volume support queue within a small IT team.

• A focus on automation to eliminate manual processes.

• Capability to take ownership of problems from the initial request through root cause analysis, resolution, and follow-up.

• Ability to navigate ambiguity and establish or refine processes.

• Comfort in providing support to individuals both remotely and in person.

• Strong written communication skills with the ability to convey technical information to non-technical stakeholders.

• Attention to detail for compliance and audit tasks, coupled with practical prioritization skills.

• Bonus: Familiarity with AI help desk or IT automation platforms.

• Bonus: Experience in endpoint security, preferably with CrowdStrike.

• Bonus: Knowledge of networking or office IT fundamentals, including UniFi, Meraki, and conference room AV systems.

• Bonus: Previous experience at a HIPAA-regulated or healthcare organization.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Generous paid time off and holiday schedule.

• Professional development opportunities and training programs.

• A collaborative and inclusive company culture.