IT Operations Coordinator II

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Coordinate and process requests for user access across various IT and business applications.

• Administer and sustain security access for IT Central, Artiva, Auditmation, Phoenix RDH, CDP, Vigilant, and other related applications.

• Review, validate, update, and uphold system access records along with user permissions.

• Conduct regular user access reviews and assist with quarterly access certification audits.

• Support activities related to internal controls, security, compliance, and operational audits.

• Compile necessary documentation, prepare reports, and maintain audit evidence.

• Oversee application and licensing administration, including management of software licenses, renewals, upgrades, and user provisioning.

• Manage bulk processing requests and data maintenance tasks.

• Maintain application tables, configuration records, and business support data.

• Generate, analyze, and distribute operational reports.

• Monitor, track, and report on technology support requests, service metrics, and operational performance indicators.

• Create, maintain, and enhance standard operating procedures, knowledge articles, process documentation, and training materials.

• Communicate with stakeholders regarding the status of requests, issue resolution, compliance requirements, and operational updates.

• Collaborate with IT teams, business units, security teams, and vendors to address operational issues and support technology initiatives.

• Identify opportunities for process improvements and recommend automation, standardization, and workflow enhancements.

• Ensure adherence to organizational policies, security standards, audit requirements, and governance practices.

⛳️ Requirements

• Associate’s degree in Information Technology, Business Administration, Healthcare Administration, or a related field.

• 3+ years of experience in supporting IT operations, technology administration, business operations, or a related function.

• 2+ years of experience in supporting healthcare, revenue cycle management, laboratory, or other regulated business environments.

• 2+ years of experience in administering user access and security permissions across enterprise applications.

• 2+ years of experience in supporting internal controls, access certifications, compliance reviews, or security governance activities.

• 2+ years of experience with workflow automation, reporting tools, or process improvement initiatives.

• Working knowledge of IT service management and ticketing systems.

• Proficiency in Microsoft Office Suite.

• Familiarity with Microsoft Teams.

• Experience with IT service management platforms.

• Knowledge of reporting and analytics tools.

• Experience in enterprise application administration.

• Strong verbal and written communication skills.

• Excellent customer service and stakeholder support abilities.

• Ability to collaborate across functions.

• Skills in data analysis and reporting.

• Capability in root cause identification.

• Attention to detail and accuracy in data.

• Ability to manage multiple priorities at once.

• Capacity to work independently with minimal supervision.

• Sound judgment in handling sensitive or confidential information.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.