IT Manager

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Lead, mentor, and develop an agile team of IT engineers.

• Establish priorities, resolve challenging issues, and manage complex or escalated problems hands-on.

• Oversee Okta identity and access management, encompassing lifecycle, integrations, and daily administration.

• Administer macOS and Apple devices along with endpoint tooling throughout the organization.

• Propel the integration of data, automation, and AI within IT operations.

• Identify tools and agents that minimize manual tasks and enhance support.

• Define and manage IT’s operational cadence, including support tools, SLAs, and improvement metrics.

• Supervise the IT budget and vendor relationships.

• Assess expenditures, negotiate commercial agreements, and manage a diverse multi-department SaaS portfolio.

• Execute and uphold foundational security and resilience practices, including CIS Benchmarks, patch management, and disaster recovery strategies.

• Collaborate with the broader Security team on security engineering issues.

• Translate departmental requirements into IT capabilities and serve as a liaison between IT and the broader organization.

⛳️ Requirements

• Proven experience in leading or managing a technical IT team.

• Demonstrated success in developing team members and achieving outcomes.

• Strong grounding in systems administration and infrastructure principles.

• Comfortable acting as an escalation point for intricate issues.

• Practical experience operating an IAM platform in a production environment, preferably Okta.

• Familiarity with IAM lifecycle automation and integrations.

• Comprehensive knowledge of macOS and Apple hardware.

• Experience managing Apple devices in a corporate or enterprise setting, ideally using Iru or a similar tool.

• Experience utilizing AI, automation, data, or workflows to enhance team operations.

• Background in managing budgets and vendor partnerships.

• Proficient in evaluating costs, negotiating terms, and optimizing tool or platform usage.

• Experience overseeing IT projects from inception to delivery and stakeholder reporting.

• Understanding of fundamental security and compliance principles.

• Effective communication with both technical and non-technical senior stakeholders.

• Strong leadership skills and the ability to maintain composure in high-pressure situations.

🏝️ Benefits

• Competitive salaries.

• Stock options.

• Retirement plans.

• Private healthcare.

• Wellbeing initiatives.

• Flexibility to work remotely, from company hubs, or a combination of both.

• Unlimited vacation days.

• Four months of paid family leave, regardless of gender.

• Annual learning fund.

• Regular training opportunities, both internal and external.

• Personal growth through exposure to new challenges.

• Workplace accommodations and support throughout the application process.