IT Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the maintenance of WiFi support, management, and connectivity standards across all parks.

• Supervise the VoIP phone infrastructure, including upgrades, standards, and continuous management.

• Set and enforce hardware standards for both park and corporate environments.

• Define and oversee IT support and escalation procedures for technology issues at the park level.

• Assist with technology setup for employees following HR Compliance's initiation of onboarding.

• Manage relationships and hold technology vendors accountable for performance.

• Guarantee data integrity and consistency across essential platforms.

• Oversee vendor renewals, service-level agreements, technology stack decisions, and contract negotiations with the COO.

• Coordinate technology support for newly acquired parks and their team members.

• Administer and enhance Slack workflows along with email platform standards.

• Lead initiatives for call centers and AI chatbot/voice assistants.

• Take charge of mobile app rollout, coordinating with vendors and marketing, as well as managing park onboarding and ongoing operations.

• Identify and assess technology opportunities that enhance the guest experience.

• Maintain two-way SMS/texting capabilities across park locations.

• Collaborate with HR Compliance on access protocols and resolve any post-onboarding access issues for employees.

• Implement role-based access policies, MFA/SSO, and password management standards.

• Monitor access to third-party systems and uphold cybersecurity awareness practices.

• Manage incident response and staff notification processes.

• Support the implementation of AI tools, researching use cases, piloting platforms, and promoting adoption.

• Maintain the technology roadmap in collaboration with the COO.

• Identify opportunities for automation and integration.

• Work alongside the COO on emerging technology initiatives.

⛳️ Requirements

• Over 5 years of experience in IT management, technology operations, or technology enablement roles.

• Experience in supporting operations across multiple locations; experience in hospitality, outdoor/lodging, or retail environments is preferred.

• Demonstrated vendor management skills and experience in technology rollouts.

• Knowledge of property management systems, communication platforms (such as Slack), and guest-facing technologies.

• Familiarity with AI tools and a proven history of promoting the adoption of new technology.

• Excellent communication skills — capable of presenting to leadership and collaborating directly with park staff.

• Practical experience with network infrastructure, VoIP, and hardware management.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Engaging work environment with a focus on teamwork and innovation.