IT Help Desk Analyst – N1

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver first-level (N1) technical assistance to users, either remotely or on-site.

• Record, classify, and monitor tickets through the service desk system.

• Address incidents and requests concerning Windows, Microsoft 365, access, passwords, permissions, printers, peripherals, and fundamental corporate software.

• Assist users in effectively utilizing systems and tools.

• Elevate tickets to higher support tiers (N2/N3) when required.

• Maintain essential support records and documentation.

⛳️ Requirements

• Technical certification or degree in a relevant field (completed or ongoing).

• Experience in providing remote support.

• Familiarity with hardware and software.

• Proficient knowledge of Windows.

• Understanding of various applications.

• Friendly attitude and excellent communication abilities.

🏝️ Benefits

• Benefits (unspecified).

• CLT employment.