IT Flow Manager

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Assist IT product teams in adopting and continually enhancing their agile methodologies.

• Provide guidance to teams and Product Owners on board setup, work item categories, service classes, policies, estimation, and forecasting.

• Establish, monitor, and update process policies in collaboration with teams.

• Lead and facilitate Kanban events, such as Daily Stand-Ups, board replenishments, and flow reviews.

• Coordinate cross-team product-line events, including flow/service delivery, operational reviews, and risk assessments.

• Document decisions, experiments, and follow-ups until completion.

• Set and track flow KPIs like lead time and cycle time for product teams and the overall product line.

• Develop and maintain KPI dashboards and reports, converting data into actionable insights.

• Utilize data to define service level expectations for the organization.

• Pragmatically apply Kanban, Flight Levels, Scrum, and Lean methodologies.

• Propel incremental process enhancements through hypothesis-driven, measurable, and time-constrained experiments.

• Oversee processes, transitions, and interdependencies among IT product teams.

• Support teams through transitions and manage resistance with empathy, patience, and factual information.

• Communicate flow performance, demand, and capabilities to teams, management, and business stakeholders.

• Disseminate insights and best practices across teams.

⛳️ Requirements

• Several years of experience in agile process roles (Flow Manager, Scrum Master) within an IT context, preferably across multiple teams or a product line.

• In-depth understanding of the Kanban Method, encompassing cadences, policies, Work In Progress (WIP) limits, service classes, and metrics.

• Strong methodological and analytical abilities, including flow metrics, data analysis, and probabilistic forecasting.

• Practical experience with Atlassian Jira, including board management, workflows, automation, and dashboards.

• Familiarity with complementary tools such as Confluence.

• Excellent communication and facilitation capabilities.

• Ability to influence stakeholders without formal authority and collaborate with diverse groups.

• Agile mindset with a commitment to collaboration, transparency, and continuous improvement.

• Organized, proactive, and solution-focused work approach.

• Servant leadership mentality.

• Resilient and determined in implementing change.

• Experience with process automation tools, such as Jira Automation, scripting, low code/RPA, or Script Runner, is a plus.

• Knowledge of ITSM processes (ITIL) is an asset.

• Willingness to travel between Hamburg, Porto, and Pécs; extent to be determined.

🏝️ Benefits

• Flexible working hours and the option for remote work.

• Dynamic and innovative interdisciplinary team environment.

• Bonus incentives.

• Cafeteria services.

• Körber sports club membership.

• Health fund benefits.

• Pension fund contributions.