IT Field Support Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with IT teams, senior leadership, and both hospital and regional leaders to identify hospital needs and address escalations.

• Assist departmental and business initiatives by engaging stakeholders, prioritizing tasks, and ensuring effective execution across the region.

• Represent IT in a professional manner, adopting a service-first approach while supporting employees, customers, and hospital teams.

• Organize and implement operational strategies to maintain secure and dependable data, software, hardware, and infrastructure.

• Evaluate project plans and finalize technology specifications in collaboration with local teams.

• Support infrastructure projects, hospital upgrades, and the opening of new hospitals.

• Suggest and implement streamlined hospital technology, best practices, and ongoing IT improvements.

• Assist in the recruitment of Field Service resources as necessary.

⛳️ Requirements

• 1–2 years of experience in technical help desk or IT support roles.

• Ability to implement general technology processes, tools, and best practices within a hospital setting.

• Strong proficiency with Apple products and macOS.

• Experience in networking, the construction industry, or hospital buildout support is advantageous.

• Excellent written and verbal communication abilities.

• Strong organizational and problem-solving skills.

• Capacity to manage multiple tasks or projects and adapt to changing priorities.

• Self-motivated; reliable, enthusiastic about quickly learning new technologies, able to work independently, and collaborative in a team setting.

• Capability to mentor or coach future team members when necessary.

• Ability to physically move, handle, and lift computer equipment weighing up to 50 pounds.

🏝️ Benefits

• Competitive compensation package that includes bonuses.

• Comprehensive health and wellness benefits starting on the first day of employment.

• Access to free therapy or counseling services.

• Paid parental leave for up to 12 weeks at 100% of regular salary.

• Inclusive fertility and family-building assistance.

• Unlimited paid time off for vacation or illness.

• Employee referral program.

• Casual office dress code.

• Opportunity to bring your pet to work.

• Company merchandise (VEG swag).

• Access to food in the fridge.

• Complimentary lunches twice a week.

• Company-provided laptop.

• Monthly reimbursement for cell phone expenses.

• Free parking available.

• Shuttle service from the White Plains Metro-North station.