IT Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and implement long-term delivery strategies for infrastructure across North America.

• Oversee the complete lifecycle of strategic infrastructure and security initiatives.

• Ensure that deliverables align with scope, budget, and quality benchmarks.

• Optimize workflows by utilizing operational data and industry best practices.

• Create Jira-based program management frameworks alongside transparent reporting mechanisms.

• Diagnose delivery bottlenecks and security vulnerabilities through root cause analysis.

• Develop innovative solutions and contingency plans as needed.

• Collaborate with Architecture, App Development, Finance, and the ePMO.

• Work closely with Financial Business Partners to manage financial reporting and infrastructure cost oversight.

• Lead and engage in PI planning sessions.

• Guide cross-functional teams through mentorship and direction.

• Act as the primary point of contact for internal clients and global stakeholders.

• Oversee meeting schedules to address issues and sustain organizational relationships.

⛳️ Requirements

• Bachelor’s degree in an IT-related field or a comparable area, or equivalent experience.

• Equivalent experience is defined as one year of relevant professional experience for each year of college education required.

• A minimum of 4–6 years in a professional capacity as a Delivery Manager or a similar technical leadership position.

• Proven track record in managing and delivering complex infrastructure and security projects from start to finish.

• Documented history of achieving measurable results and driving organizational growth through strategic initiatives.

• Familiarity with Agile and Waterfall project management methodologies.

• Practical experience with Google Workspace, including Drive and Gmail.

• Proficient in using Jira.

• Experience in leading cross-functional teams and handling multiple concurrent demands in high-pressure settings.

• Background in a rapid-iteration or iterative-development environment.

• Thorough understanding of project lifecycles, release management, and ITIL governance frameworks.

• Expertise in interpreting complex data sets for informed decision-making and innovation.

• Advanced knowledge of IT infrastructure, platform enhancements, and cloud hosting environments.

• Capability to manage scope, budget, and resource distribution effectively.

• Skills in developing long-term delivery strategies while anticipating future challenges.

• Ability to spearhead organizational change and promote continuous improvement.

• Competence in empowering others, resolving conflicts, and fostering stakeholder alignment without formal authority.

• Proficiency in translating complex technical concepts for non-technical stakeholders.

• Ability to cultivate partnerships with Architecture, App Development, and Financial business partners.

• Skill in objectively analyzing issues and formulating informed solutions.

• Adaptability to shifting business priorities and market conditions.

🏝️ Benefits

• Benefits commence on Day 1 for Full-Time Colleagues with no waiting period.

• Opportunities for professional and personal growth.

• Various pathways to advance your career.

• Access to training and development programs.

• Tuition reimbursement benefits available for full-time colleagues.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan with company-matching contributions.

• Paid vacation days and sick leave.

• Company-paid holidays and floating holidays.

• Commitment to health, safety, and flexibility.

• Competitive salary.

• Performance incentives available for many positions.