IT Business Analyst, Entry Level, Insurance

This is a fully remote position, open to applicants in Montana.

📋 Description

• Investigate, prioritize, diagnose, and assist in resolving system issues for both internal and external clients.

• Collaborate with IT teams and suppliers as required.

• Provide continuous support until all tickets are completely resolved.

• Analyze reported system issues to assess their validity, severity, and reproduction steps.

• Aid Senior Analysts in developing business requirements, functional specifications, and documentation for system enhancements.

• Document changes to existing systems and assist in maintaining comprehensive support documentation.

• Address business and client needs through research, escalating findings to the appropriate team member.

• Help senior staff gather client and user requirements, compile status reports, prepare release notes, and plan tasks.

• Adhere to change management processes.

• Coordinate requests and resources specific to clients.

• Manage outage notifications.

• Facilitate weekly reporting of incoming, open, and closed issues.

⛳️ Requirements

• Exceptional verbal and written communication skills.

• Strong capability to identify trends and evaluate the severity of defects and data-related issues.

• Ability to thrive in a fast-paced, team-oriented environment.

• Experience in the insurance industry.

• Comprehensive knowledge of flood underwriting (notable qualification).

• ANFI certification (notable qualification).

• Familiarity with SQL (notable qualification).

🏝️ Benefits

• Opportunities for professional development.

• Health and welfare benefits.

• Tuition assistance.

• 401K savings plan.

• Additional retirement programs.

• Employee assistance programs.

• Performance-based incentives may be available.

• Competitive total rewards package.

• Flexible work environment.