IT Associate

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Take ownership of IT projects from the initial scoping phase through to deployment and documentation.

• Establish secure badge-release printing, conference rooms, and new sites, which includes conducting Wi-Fi surveys, performing rack and cabling work, and planning for UPS/power needs.

• Implement and maintain Teams Rooms, displays, speakerphones, and associated cabling.

• Manage digital signage for offices and conference rooms.

• Oversee hard phones, mobile phones, and soft phones, including Teams Phone, RingCentral, and TalkDesk.

• Develop and maintain onboarding and offboarding playbooks alongside automation processes.

• Create scripts, tools, dashboards, and documentation utilizing PowerShell, Python, Microsoft Graph, and Power Automate.

• Provide support for multi-site printers, peripherals, and AV equipment, which includes hardware setup and management of drivers/firmware.

• Collaborate with vendors effectively.

• Manage and troubleshoot switches, wireless access points, firewalls, VPNs, VLANs, static routes, and overhead paging/speaker systems.

• Address escalated issues through thorough root cause analysis.

• Assist in disaster recovery and backup restoration testing.

• Document solutions in the knowledge base.

• Oversee SaaS applications, perform access reviews, optimize licenses, and configure SSO.

• Provide recommendations for hardware purchases.

• Administer Entra ID and Microsoft 365 policies, user and group management, conditional access, and basic Windows Server administration.

• Comply with HIPAA and security best practices while supporting asset inventory, access reviews, and audit requests.

⛳️ Requirements

• Bachelor’s degree in Computer Engineering, Computer Science, Electrical Engineering, or a related technical field, or equivalent practical experience.

• Minimum of 1 year of IT, engineering, or technical experience; internships and significant project work will be taken into account.

• Strong analytical and problem-solving capabilities.

• Proficient understanding of TCP/IP, DNS, DHCP, VLANs, subnetting/CIDR, Wi-Fi, VPN, and network diagrams.

• Familiarity with Windows, Mac, Linux, iOS, Android, hypervisors, virtual machines, RDP, and SSH.

• Knowledge of Microsoft 365, Entra ID, Teams, and SharePoint.

• Experience in scripting or software development, such as PowerShell, Python, or Microsoft Graph.

• Exposure to cloud infrastructure, including Azure or AWS.

• Practical experience with printers, AV equipment, and peripherals.

• Strong written and verbal communication skills, with the ability to convey technical concepts to non-technical colleagues.

• Alignment with Habitat Health's mission and values.

• Ability to excel in a dynamic, fast-paced environment and manage ambiguity.

• A strong desire for learning and personal growth.

• Integrity, accountability, and reliability in follow-through.

• Compliance with vaccination/infection control and PPE requirements as relevant to the role and work environment.

• Preferred: hands-on experience in building servers, computers, and home labs.

• Preferred: experience in a healthcare or HIPAA-compliant setting.

🏝️ Benefits

• Target annual bonus of 10% of base salary.

• Medical, dental, and vision insurance coverage.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Life insurance provided.

• Flexible spending accounts.

• 401(k) savings plan with employer matching.

• Paid time off.

• Company-paid holidays.

• Reasonable accommodations for disabilities and sincerely held religious beliefs, practices, or observances.

• Support for vaccination and infection control applicable to certain roles and locations.