IT Analyst II

This is a fully remote position, open to applicants in Maine.

📋 Description

• Assist in the design, development, and testing of new applications, modifications, and upgrades.

• Offer technical support, maintenance, development, programming, and troubleshooting for Customer Information Systems (CIS) and their integration with other systems.

• Deliver reports, queries, data analyses, problem analysis, and resolution to internal customers.

• Facilitate data synchronization between GIS, CIS, AMI, and MDM.

• Maintain productive relationships with external service providers, vendors, and support personnel to resolve issues and ensure smooth operations.

• Provide documentation, project tracking, and management reporting for the department's work plan.

• Supply technical information for Disaster Recovery planning.

• Engage in annual Technical Asset Review updates and asset life cycle management.

• Adhere to internal audit requirements, testing policies, and change control processes.

• Participate in CIS Team meetings and contribute to decision-making processes.

• Be available for after-hours callouts for application support.

• Carry out assigned System Restoration and System Emergency Operations Plan (SEOP) responsibilities.

• Perform additional tasks as assigned by supervisors or management.

⛳️ Requirements

• Bachelor’s degree in Computer Science or a related field.

• At least five (5) years of experience in a client-focused IT support position.

• Proficient understanding of Customer Information Systems (CIS) or Enterprise Resource Planning systems (ERP), along with billing systems.

• Preference for expertise in Oracle or other relational databases such as MSSQL or MySQL.

• Strong SQL writing skills are essential.

• Experience with PL/SQL is preferred.

• Familiarity with reporting tools such as Cognos, TM1, SQL Server Reporting Services, and/or Crystal Reports is advantageous.

• Strong commitment to customer service.

• Capability to work independently or collaboratively in teams with minimal supervision.

• Project Management experience is a plus.

• Excellent written and verbal communication skills.

• Proficient with MS Office applications, particularly Word and Excel.

• MS Project experience is a plus.

• Experience with utility application systems, billing systems, and/or electrical infrastructure and design would be beneficial.

• Willingness to travel for training and User Group participation.

• A valid driver's license is required.

• Ability to work standard hours from 8:00 A.M. to 5:00 P.M., Monday to Friday.

• Willingness to work 40–50 hours when necessary to meet deadlines.

• Availability for off-hour emergency monitoring and after-hours application support callouts.

🏝️ Benefits

• Compensation aligned with experience and qualifications.

• Opportunities for travel related to training and User Group participation.

• Equal Opportunity Employer.

• A workplace that is tobacco-free, drug-free, and fragrance-free.