IT Analyst, Digital

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to digital commerce stakeholders, IT product owners, and external partners by collecting business requirements, documenting user stories, and maintaining process flows for Salesforce Commerce Cloud projects.

• Assist in the administration, monitoring, and support of Salesforce Commerce Cloud functionalities, which include storefront operations, product catalog updates, promotional activities, search capabilities, order-related workflows, and customer experience touchpoints.

• Manage production issues, system defects, and end-user support requests; collaborate with relevant teams and oversee the resolution process.

• Engage in release and User Acceptance Testing activities by preparing test scenarios, executing test scripts, documenting outcomes, and facilitating defect resolution.

• Maintain comprehensive documentation, training materials, support guides, and knowledge resources.

• Contribute to Agile and Scrum delivery activities by updating work items, preparing meeting notes, tracking action items, and enhancing communication across teams.

• Assist with reporting, dashboards, and data analysis to monitor commerce operations, identify recurring issues, and highlight process improvements.

• Implement IT Digital Technology governance, security, change management, and release management practices.

• Collaborate with cross-functional business, product, technical, and external partners.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in information systems, Business Administration, Computer Science, Digital Technology, or a related field; equivalent coursework, internships, or relevant project experience may be considered.

• 1–3 years of pertinent experience in business analysis, digital technology, eCommerce, Salesforce, application support, internships, or a related role.

• Interest in Salesforce Commerce Cloud and digital commerce processes, including storefront operations, catalog management, promotions, order handling, customer experience, and site support.

• Capability to learn enterprise applications, document requirements, follow support processes, and escalate issues when necessary.

• Foundational understanding of business analysis concepts, software development lifecycle practices, Agile/Scrum methodologies, release processes, and user acceptance testing.

• Proficient in Microsoft Office tools; familiarity with Jira, Azure DevOps, Confluence, Salesforce tools, reporting tools, or similar platforms is advantageous.

• Strong attention to detail, analytical mindset, organizational skills, and thorough follow-through.

• Effective written and verbal communication skills with the ability to collaborate across business, product, and IT technical teams.

• Curiosity, adaptability, and a proactive attitude towards learning new systems, tools, and digital commerce processes.

• Salesforce or eCommerce coursework, certifications, Trailhead learning, internship experience, or hands-on project exposure is preferred.

🏝️ Benefits

• Medical, Dental, & Vision Insurance

• Life and Disability Insurance

• Paid Time Off

• Paid Volunteer Days

• Paid Company Holidays

• Paid Parental Leave

• 401K with 6% Company Match

• Talent Development & Learning Programs

• Internal & International Mobility

• Product Discounts & Annual Gratis

• Employee Led Affinity Groups

• Tuition Reimbursement

• Bonus program with potential for overachievement