IS Service Center Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver tier 1 phone support for clinical and technical inquiries and issues from PHC workforce members.

• Oversee incidents, which includes logging, analyzing, resolving, and following up on application functional issues.

• Execute advanced technical tasks associated with enterprise system and network monitoring.

• Conduct computer operations within a distributed system environment.

• Address problems and identify as well as escalate more complex issues to the appropriate service line.

⛳️ Requirements

• A high school diploma or General Education Degree (GED) is mandatory.

• A minimum of 1 year of experience in IS customer service or clinical application support/usage is required.

• An Associate’s Degree from an accredited college or university in an IT-related field is preferred.

• HDI-SCA / HDI Service Center Agent certification is preferred.

• No specific licenses or certifications are required.

🏝️ Benefits

• Wellness programs.

• Comprehensive total benefits and rewards.