Internet Support Specialist – Bilingual

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Diagnose and resolve issues related to wireless, fiber internet, and phone services for customers in an accurate and efficient manner.

• Maintain a consistently high standard of service for current IdeaTek clients.

• Work collaboratively with internal teams to ensure prompt resolutions and favorable customer experiences.

• Recognize trends or recurring problems and provide feedback to enhance processes.

• Actively follow up to verify that issues have been resolved and that customer expectations are satisfied.

• Exhibit empathy, patience, and professionalism in all customer interactions.

⛳️ Requirements

• A minimum of 2 years of experience in a technical troubleshooting role, help desk, or high-volume technical support position.

• Proven ability in technical troubleshooting.

• Willingness to work Monday through Friday, 8 AM to 5 PM during training, then transitioning to 8 AM to 5 PM, 9 AM to 6 PM, or 10 AM to 7 PM as the regular schedule, with occasional weekend shifts as required.

• Capability to work effectively within a collaborative, team-oriented atmosphere.

• Proficiency in both Spanish and English.

• Prior experience in a technical support, help desk, or internet service provider (ISP) environment.

• Knowledge of CRM, ticketing, or customer support systems.

• Experience in conveying technical concepts in a clear, customer-friendly manner.

• Strong problem-solving abilities.

• Exceptional attention to detail, emphasizing accuracy and follow-through.

• Dedication to providing service that consistently surpasses expectations.

• Must reside in Kansas, Arizona, Tennessee, Oklahoma, or Missouri.

• This position is not eligible for Visa sponsorship.

• This position does not qualify for relocation assistance.

🏝️ Benefits

• Competitive salary with bonus opportunities.

• Medical, dental, vision, and life insurance coverage.

• 401k plan with matching contributions.

• Complimentary coaching and counseling services for employees and their families.

• Free internet service (where available) or reimbursement for internet expenses.

• Tuition reimbursement for personal and professional development.

• Opportunities for community involvement.

• A company culture that emphasizes results, effort, and integrity.