Internet Support Specialist

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Diagnose and resolve issues related to wireless, fiber internet, and phone services for customers with accuracy and efficiency.

• Maintain a consistently high standard of service for current IdeaTek customers.

• Work in partnership with internal teams to ensure timely solutions and positive customer experiences.

• Recognize trends or recurring challenges and provide insights to enhance process improvements.

• Actively follow up to ensure that issues are resolved and customer expectations are met.

• Exhibit empathy, patience, and professionalism in all customer interactions.

⛳️ Requirements

• Minimum of 2 years of experience in a technical troubleshooting capacity, help desk, or high-volume technical support role.

• Proven ability in technical troubleshooting.

• Availability to work Monday through Friday from 8 AM to 5 PM during training, transitioning to 8 AM to 5 PM, 9 AM to 6 PM, or 10 AM to 7 PM for regular scheduling, with occasional weekend shifts as required.

• Capability to work effectively within a collaborative, team-focused environment.

• Previous experience in an internet service provider (ISP) setting is advantageous.

• Familiarity with CRM, ticketing, or customer support systems is a plus.

• Experience in conveying technical concepts in a clear, user-friendly manner is beneficial.

• Strong problem-solving abilities coupled with a genuine passion for finding solutions.

• Demonstrated creative thinking when assisting others.

• High attention to detail, emphasizing accuracy and follow-through.

• Dedication to providing service that consistently surpasses expectations.

• Must reside in Kansas, Arizona, Tennessee, Oklahoma, or Missouri.

• This position is not eligible for Visa sponsorship.

• This position does not qualify for relocation assistance.

🏝️ Benefits

• Competitive salary with bonus potential.

• Comprehensive medical, dental, vision, and life insurance options.

• 401k plan with company match.

• Complimentary coaching and counseling services for employees and their families.

• Free internet service (subject to availability in your location) or internet reimbursement.

• Tuition reimbursement for both personal and professional development.

• Opportunities for community involvement.

• A workplace culture that prioritizes results, effort, and integrity.