International Specialist

This is a fully remote position, open to applicants in Alabama, +18 more states.

📋 Description

• Oversee the daily operations within the international department.

• Guarantee the accuracy, reliability, and security of criminal record checks, employment and education verifications, along with other services.

• Handle client inquiries and deliver precise updates while ensuring the protection of sensitive data.

• Manually input requests and monitor delayed orders.

• Follow established Standard Operating Policies and Procedures.

• Investigate customer orders to ensure comprehensive and efficient processing.

• Uphold client trust and safeguard proprietary information.

• Utilize available resources to carry out job responsibilities effectively.

• Provide timely updates and results in alignment with company and client expectations.

• Leverage knowledge of products, services, and workflows to process orders in accordance with policy and procedure.

• Maintain communication with vendors to cultivate enduring relationships.

• Ensure searches are updated with necessary details within stipulated time frames.

• Develop a thorough understanding of international products and services.

⛳️ Requirements

• Applicants must reside in one of the following states: AL, AR, GA, IN, KY, LA, MI, MN, MS, NC, NH, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WY.

• Must be legally authorized to work in the United States without current or future employer sponsorship.

• Proficient in both written and verbal French and English.

• Detail-oriented with strong written and oral communication abilities.

• Demonstrated organizational and time management skills.

• Flexible and capable of multitasking effectively.

• Proficient in Microsoft Office Suite.

• Intermediate or higher proficiency in Excel.

• Proven capability to identify, evaluate, and resolve issues while communicating outcomes.

• Experience in process workflow design and developing standard operating procedures.

• Basic understanding of data structures.

• Ability to remain stationary and work at a computer for extended durations.

• Frequently engage with a computer, keyboard, mouse, telephone, and other standard office equipment.

• Occasionally lift or transport a laptop and other standard office equipment weighing up to 20 pounds.

🏝️ Benefits

• Medical, Dental, & Vision Insurance.

• 401(k) with Employer Match.

• Healthcare & Dependent Flexible Spending Accounts (FSA).

• Health Savings Account (HSA) with Employer Contribution.

• Company Paid Life and AD&D Insurance.

• Company Paid Short- & Long-Term Disability.

• Employee Assistance Program (EAP).

• Paid Time Off.

• Company Holidays and Floating Holidays.

• Paid Time Off and Flexible Time Off Programs.

• Sick Time Accrual.

• Parental Leave.

• Jury Duty and Voting Leave.

• Military Leave.

• Bereavement Leave.

• Other Voluntary Benefits.

• Pet Insurance.

• Life and AD&D Insurance for Employees/Spouse/Child(ren).

• Disability Coverage.

• Critical Illness and Accident Insurance.

• Hospital Indemnity Insurance.

• Dependent Care Flexible Spending Account (FSA).

• Competitive compensation.

• Opportunities for advancement.

• Reasonable accommodations throughout the application and interview process.