International Operations Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Engage with customers through phone, email, and the company web portal.

• Oversee time-sensitive pickups and facilitate import routing via Ocean and Air.

• Manage breakbulk operations for import shipments, including overseas quotations, routing, destination services, export documentation, and customs-clearance transitions.

• Execute operations-system data entry and handle customer web-portal communications.

• Monitor shipments and deliver updates to customers.

• Provide monthly service departure schedules.

• Finalize consolidations.

• Dispatch daily agent settlements for each consolidation for invoicing.

• Track and communicate discrepancies to field and overseas teams.

• Support stations with import documentation and review/advise as necessary.

• Assist stations and sales teams with air import quotations.

• Keep sales informed about significant lane developments.

• Construct pallets to optimize space and minimize costs when required.

• Generate documents for overseas and U.S. Customs, including MAWB, manifests, SED, and labels.

• Confirm all documentation is received from origins.

• Ensure origin freight and documents are prepared for transport.

• Rate and input costs against master jobs.

• Schedule shipments with carriers.

• Investigate and respond to requests from foreign agents.

• Determine routings for overseas and origins.

• Generate monthly gateway, carrier performance, and lane analysis reports.

• Maintain a tidy and organized workplace.

• Adhere to SEKO’s C-TPAT Security Profile and safety protocols.

• Uphold SEKO’s core values while contributing to a safe and healthy workplace.

• Carry out other duties as assigned by management.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• 2-5 years of relevant experience is preferred.

• Exceptional communication skills and a strong sense of urgency.

• Capability to prioritize a heavy workload effectively.

• Strong time management skills with the ability to multitask and prioritize tasks.

• Keen attention to detail and proficient problem-solving abilities.

• Outstanding written and verbal communication skills.

• Proficient in Microsoft Office, with the ability to learn new software and systems.

• No specific certifications required.

🏝️ Benefits

• Annual incentive bonus.

• Medical insurance, including prescription coverage.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Commuter Account (IL only).

• Flexible Spending Account.

• Health Care and Dependent Care Flexible Spending Accounts.

• Group Accident coverage.

• Critical Illness and hospital indemnity program.

• Life Insurance.

• Accidental Death and Dismemberment (AD&D) coverage.

• Wellbeing Program.

• Work/Life Resources including Employee Assistance Program.

• Paid Holidays.

• Annual Paid Time Off, including paid state/local leave where required.

• Short-Term Disability coverage.

• Long-Term Disability coverage.

• Benefits for Bereavement, FMLA, ADA, Jury Duty, Military Leave, Parental, and Adoption Leave.

• Contributory Savings Plan (401k).