Internal Operations Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise daily internal operations to ensure workflows are efficient, well-documented, and seamless.

• Develop and maintain standard operating procedures (SOPs), performance dashboards, and process documentation across various departments.

• Identify and address any bottlenecks or communication issues among the recruitment, finance, and marketing teams.

• Manage tools and data tracking utilizing Notion, Airtable, and Slack.

• Oversee internal team members, holding them accountable to performance metrics and activity targets.

• Create and maintain systems for tracking performance.

• Conduct structured daily or weekly check-ins to ensure team members consistently meet targets.

• Manage workflows for the SDR or outbound team, focusing on activity tracking, pipeline hygiene, and cadence management.

• Establish and enforce outreach standards, scripts, and quality benchmarks.

• Monitor SDR performance data, providing structured coaching and feedback.

• Facilitate communication and tracking of targets between SDR team leads and leadership.

• Assist in onboarding, internal reporting, and weekly operations meetings.

• Proactively highlight performance insights, obstacles, and risks to leadership.

• Keep organized internal records.

• Engage in the multi-stage application process, including interviews, assessments, and background/reference checks.

⛳️ Requirements

• A minimum of 4 years of experience in operations, project management, or business administration.

• Demonstrated experience managing SDRs or outbound sales teams in a BPO or similar high-volume setting.

• Proven track record of establishing and enforcing performance accountability systems within a distributed team.

• Exceptional organizational and systems thinking skills, coupled with strong documentation practices.

• Strong written and verbal communication abilities.

• Familiarity with Notion, Airtable, Asana, or ClickUp.

• Capacity to manage multiple priorities and work independently without close supervision.

• Availability during US business hours.

• An updated resume.

• A brief Loom video (1 to 2 minutes) introducing yourself and discussing your operations and team management experience.

• Submission of a Loom video is required to proceed in the hiring process.

🏝️ Benefits

• Paid Time Off in accordance with company policy.

• Holiday observance as per company guidelines.

• Fully remote work setup.

• Payment in USD, bi-monthly (on the 15th and 30th).

• Direct collaboration with founders and department heads on cross-functional projects.

• Opportunity to help shape internal systems for a growing global talent company.