Internal Operations Coordinator – Overnight

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Record escalations and communicate unresolved issues to the Call Center Supervisor and/or Field Supervisor.

• Inform area managers about problems arising from technology failures, dispatcher mistakes, or facility complaints.

• Handle client calls and address account-related issues when necessary.

• Supervise queue activity to ensure that available agents are logged in and prepared to take calls.

• Support monitoring, coaching, and development sessions by providing both positive and constructive feedback.

• Observe agents and offer training when appropriate.

• Oversee the designated email account.

• Dispatch updated attendance notifications to the leadership team.

• Manage the On-Call Supervisor phone as required.

• Uphold discipline and order within the work environment.

• Seek assistance from other departments during high incoming call volumes or extended hold times.

• Exemplify leadership qualities and demonstrate integrity.

⛳️ Requirements

• Candidates should live within 50 miles of the office located at 2550 Corporate Exchange Drive, Suite 15, Columbus, Ohio 43231.

• Medical Terminology: Basic Knowledge.

• Communication Skills: Intermediate level.

• High School diploma or equivalent is required.

• At least one year of Dispatcher experience is mandatory.

• Availability to work Monday through Friday, from 11:00 PM to 7:30 AM.

🏝️ Benefits

• Comprehensive health insurance options.

• Opportunities for professional development and training.

• Flexible scheduling options.