Internal Customer Success Manager

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Manage ongoing client relationships following the sale.

• Act as the main point of contact throughout each client interaction.

• Participate in kickoff, check-in, and escalation calls.

• Conduct regular check-ins across active accounts.

• Proactively identify and resolve issues related to contractors or clients.

• Address client communications, including during non-core hours when necessary.

• Assess the top one to five candidates recommended by recruiting for each role.

• Choose and present qualified candidates to clients.

• Organize interviews, manage feedback, and finalize placements.

• Ensure high candidate quality presented to clients.

• Identify opportunities for repeat hiring proactively.

• Request client reviews and introductions.

• Celebrate placements and milestones with personalized gestures.

• Transform client satisfaction into long-term relationships, repeat business, and referrals.

• Collaborate directly with both co-founders and senior leadership throughout the hiring process.

⛳️ Requirements

• Relevant experience in customer success, account management, staffing, or recruiting.

• Strong critical thinking skills with the ability to develop, defend, and apply a clear perspective to candidate evaluation and client problem-solving.

• A mindset of complete ownership.

• Clear, authentic, and personal written communication skills.

• Naturally responsive and capable of making clients feel prioritized.

• Comfortable adapting to a role without a predefined playbook.

• Nice to have: experience in staffing, recruiting, or offshore hiring.

• Nice to have: background in a small, founder-led company with direct leadership access and responsibility for outcomes.

• Nice to have: knowledge of offshore talent markets in the Philippines, Latin America, or Africa.

• Availability during US business hours, with responsiveness outside of core hours as needed by clients.

• Updated resume is required.

• A short Loom video (1 to 2 minutes) is required; candidates without one will not proceed.

🏝️ Benefits

• Paid Time Off in line with company policy.

• Observance of holidays according to company guidelines.

• 100% remote work setup to enable productivity from any location.

• Salary paid in USD, bi-monthly (on the 15th and 30th).

• Direct access to both co-founders.

• A high-ownership role that evolves alongside the company.