Internal Customer Success Manager

This is a fully remote position, open to applicants in Colorado, +5 more states.

📋 Description

• Manage existing client relationships following the sale.

• Act as the main point of contact for clients.

• Participate in kickoff, check-in, and escalation calls.

• Conduct regular check-ins across active accounts.

• Proactively identify and address contractor and client issues.

• Respond to client communications, including outside of core hours when necessary.

• Assess and select 1–5 candidates provided by recruiting for each role.

• Present candidates, coordinate interviews, gather feedback, and finalize placements.

• Ensure the quality of candidates presented to clients.

• Spot opportunities for repeat hiring.

• Solicit client reviews and referrals.

• Celebrate placements and milestones with thoughtful gestures.

• Transform client satisfaction into retention, repeat business, and referrals.

• Engage in application processes, video introductions, assessments, executive interviews, and background/reference checks.

⛳️ Requirements

• Relevant experience in customer success, account management, staffing, or recruiting.

• Strong critical thinking skills and the ability to form, defend, and apply clear judgments.

• A proactive mindset for taking ownership in resolving client issues.

• Excellent personal written communication skills.

• High responsiveness and the ability to prioritize client needs.

• Capability to adapt and grow within an evolving role without a predefined playbook.

• Nice to have: background in staffing, recruiting, or offshore hiring.

• Nice to have: experience working in a small, founder-led organization.

• Nice to have: knowledge of offshore talent markets in the Philippines, Latin America, or Africa.

• Updated resume is required.

• A short Loom video (1–2 minutes) is required; only candidates who submit one will proceed.

🏝️ Benefits

• Paid Time Off according to company policy.

• Observance of Holidays as per company guidelines.

• 100% remote work environment.

• Paid in USD on a bi-monthly basis (every 15th and 30th).

• Direct access to both co-founders.

• High-ownership role with opportunities for growth as the company scales.