Intern – Functional Consulting, Data, CX, AI

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Comprehend clients’ businesses, objectives, processes, customers, and key performance indicators, translating them into precise requirements.

• Facilitate discovery sessions and workshops with business teams by recording meeting notes, findings, and action items.

• Document functional requirements, user stories, use cases, and business processes.

• Assist in data analysis and documentation, which includes data dictionaries, data models, segmentation rules, and data quality requirements.

• Aid in functional testing of campaigns, customer journeys, and automations within CRM and marketing platforms.

• Leverage generative AI tools to research, analyze information, document findings, and create structured deliverables.

• Assist in identifying and documenting AI use cases for clients, encompassing business issues, required data, and generated value.

• Prepare draft presentations, matrices, and documents for both clients and internal teams.

• Monitor project tasks and action items using agile project management tools.

• Engage in team ceremonies alongside consultants, architects, designers, developers, and project managers.

⛳️ Requirements

• Enrolled in the final semesters of a degree program in Industrial Engineering, Systems Engineering, Business Administration, Marketing, Economics, or a related discipline.

• University authorization to undertake a professional internship.

• Intrigued by business operations with the ability to pose insightful questions.

• Regularly utilize generative AI tools, capable of crafting effective prompts and validating outcomes.

• Intermediate proficiency in Excel, including pivot tables and data consolidation.

• Basic understanding of databases and data analysis.

• Strong skills in writing, summarization, and documentation.

• Analytical mindset paired with meticulous attention to detail.

• Effective communication skills and capability to collaborate within multidisciplinary and multicultural teams.

• Proficient in reading and comprehending technical English.

• Enthusiasm for rapid prototyping, experimentation, and ongoing learning.

• Knowledge of business processes and how technology can enhance them.

• Structured communication abilities for documenting solutions and clearly presenting technical concepts.

• Basic understanding of SQL.

• Familiarity with CRM platforms, customer data platforms, or marketing automation solutions like Salesforce.

• Awareness of Customer Experience, Design Thinking, or agile methodologies.

• Experience with tools such as Jira, Confluence, Miro, or Mural.

• Completed courses or personal projects related to AI, data analytics, or automation.

🏝️ Benefits

• 100% remote work.

• Exposure to international and multicultural projects.

• Opportunities to engage with leading technologies in the Digital Commerce ecosystem.

• Access to training programs and ongoing professional development.

• Opportunities for professional growth and internal mobility.

• A culture that fosters collaboration, innovation, and continuous learning.