AI Transformation

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Act as the primary point of contact for adoption and change management for designated control accounts throughout each agent/tool release cycle.

• Conduct hands-on training sessions, enablement workshops, and other educational activities for account teams integrating new AI agents or tools.

• Create scripts for control accounts, oversee their adoption, and evaluate the impact of agents.

• Develop and present account-specific change management materials, communications, process documentation, and quick-reference guides.

• Identify obstacles to account-level adoption and escalate actionable suggestions.

• Assist in the transition from pilot/control-group usage to a broader production-scale implementation.

• Gather feedback on usability and adoption through surveys, interviews, and observations.

• Transform feedback into actionable insights for product, implementation, and vertical leadership teams.

• Monitor and report on utilization metrics, adoption rates, and user sentiment.

• Suggest enhancements to training materials, rollout strategies, and tool configurations.

• Foster relationships with account leaders, key users, and cross-functional stakeholders.

• Communicate timelines for releases, feature updates, and adoption milestones.

• Organize regular touchpoints with account teams.

• Collaborate with leadership, product teams, and enablement functions to prioritize rollout efforts and success criteria.

• Maintain adoption dashboards and tracking systems.

• Ensure effective handoff and knowledge transfer as accounts transition to full deployment.

• Work alongside Technology Advisory operations teams to align AI tool adoption with service delivery processes.

• Contribute to the development of scalable adoption playbooks and best practices for future rollouts.

⛳️ Requirements

• 5-7 years of experience in change management, technology adoption, or digital transformation roles.

• Proven experience in operations and the operationalization of technology, transitioning tools, platforms, or processes from pilot to scaled, production use.

• Excellent communication and facilitation skills.

• Experience in designing and delivering training and enablement programs for technical tools or process modifications.

• Demonstrated ability to gather, synthesize, and act on user feedback to promote continuous improvement.

• Experience in tracking adoption metrics, utilization data, and user sentiment.

• Capacity to thrive in a fast-paced, dynamic environment where priorities and tools may change rapidly.

• Strong organizational skills with the ability to manage multiple accounts and workstreams concurrently.

• Bachelor's degree in Business, Communications, Information Technology, Organizational Development, or a related field.

• Authorized to work in the United States without sponsorship.

• Preferred: experience with AI, machine learning, or automation tool rollouts.

• Preferred: familiarity with workplace technology platforms such as Microsoft 365, collaboration tools, and workflow automation.

• Preferred: background in commercial real estate, corporate services, or workplace consulting.

• Preferred: knowledge of Prosci ADKAR, Kotter, or Lewin models.

• Preferred: experience with Power BI, Tableau, or Excel.

• Preferred: project management or agile methodology experience.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive medical, dental, and vision care coverage.

• Paid parental leave at 100% of salary.

• Paid Time Off and company holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture and a comprehensive benefits package that prioritizes mental, physical, and emotional health.