AI Transformation

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Act as the primary point of contact for adoption and change management for designated control accounts throughout each agent/tool release cycle.

• Lead interactive training, enablement sessions, and workshops for account teams adopting new AI agents or tools.

• Create scripts for control accounts, track script adoption, and assess agent effectiveness.

• Design and provide customized change management materials, communications, process documentation, and quick-reference guides.

• Identify barriers to account-level adoption and escalate actionable recommendations.

• Assist in transitioning from pilot/control-group usage to broader production-scale deployment.

• Gather usability and adoption feedback through surveys, interviews, and observations.

• Transform feedback into insights for product, implementation, and vertical leadership teams.

• Monitor and report on utilization metrics, adoption rates, and user sentiments.

• Suggest enhancements to training content, rollout processes, and tool configurations.

• Build connections with account leaders, key users, and cross-functional stakeholders.

• Communicate release timelines, feature updates, and adoption milestones effectively.

• Facilitate regular check-ins with account teams.

• Collaborate with vertical leadership, product teams, and enablement functions.

• Maintain dashboards and tracking systems for adoption metrics.

• Ensure seamless handoff and knowledge transfer as accounts transition to full deployment.

• Work alongside Technology Advisory operations teams.

• Support the development of scalable adoption playbooks and best practices for future rollouts.

⛳️ Requirements

• 5-7 years of experience in change management, technology adoption, or digital transformation roles.

• Proven experience in operations and technology operationalization, transitioning tools, platforms, or processes from pilot to scaled production use.

• Excellent communication and facilitation skills.

• Background in designing and delivering training and enablement programs for technical tools or process changes.

• Demonstrated capability to gather, synthesize, and act on user feedback to foster continuous improvement.

• Experience in monitoring adoption metrics, utilization data, and user sentiment.

• Ability to thrive in a fast-paced, dynamic environment.

• Strong organizational skills and capacity to manage multiple accounts and workstreams concurrently.

• Bachelor’s degree in Business, Communications, Information Technology, Organizational Development, or a related discipline.

• Must have authorization to work in the United States without sponsorship.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture and a comprehensive benefits package that prioritizes mental, physical, and emotional health.