Intern, Claims Intake Representative

This is a fully remote position, open to applicants in Florida, +11 more states.

📋 Description

• Collect initial claim details from clients via phone, electronic means, email, and/or fax.

• Inform customers about various loss-reporting methods available.

• Assess the suitable policy and coverage applicable to a specific loss.

• Collaborate with the leadership team to facilitate the onboarding process for new associates.

• Evaluate claim details and prioritize facts to ascertain whether further information or action is necessary.

• Gather and log loss details into the computer system.

• Address inquiries from both internal and external customers through telephone, email, and written correspondence.

• Manage calls through the Engagement Center.

• Analyze coverage and make claim decisions for claims assigned to the Engagement Center.

• Review, revise, and document the intake processes and procedures.

• Carry out additional responsibilities as required.

⛳️ Requirements

• Full-time summer internship opportunity for the summer of 2027.

• Availability to work a minimum of 40 hours per week.

• Currently enrolled in an accredited college or university, having completed at least 60 credit hours.

• Capacity to deliver exceptional customer service to both internal and external clients.

• Ability to function effectively as a team member adhering to established standards and expectations.

• Proficiency in multitasking.

• Strong attention to detail.

• Outstanding written and verbal communication skills.

• Capability to analyze information and identify subsequent steps and necessary actions.

• Familiarity with Microsoft Products.

• Competence in utilizing multiple systems efficiently.

• Exceptional organizational skills.

• High school diploma required.

• Preferred: One year of prior full-time experience in customer service and/or claims intake.

• Preferred: At least one year of experience within the insurance industry.

• Must reside and be eligible to work in one of the approved U.S. states: Delaware, Florida, Georgia, Indiana, Iowa, Kentucky, New Hampshire, North Carolina, Ohio, South Carolina, Tennessee, Texas, West Virginia, or Wisconsin.

🏝️ Benefits

• Competitive salary.

• Insight into the insurance sector through genuine work experiences.

• Opportunities to network with industry professionals.

• Flexible start and end dates for the internship.

• Opportunities for community engagement and volunteering.

• A structured summer internship program.

• Opportunities for both professional and personal development.