Integrations Support Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Take ownership of the intake process for all payment connection requests.

• Assess whether requests pertain to new providers, payment methods, or capability expansions.

• Review current integrations prior to commencing work.

• Evaluate provider capabilities at the payment-method level, which includes integration types, currencies, schemes, operations, tokenization, 3DS, and webhooks.

• Identify gaps in documentation, limitations in merchant requirements, features at the account level, and constraints related to sandbox testing.

• Create self-contained build briefs, engineering stories, QA acceptance criteria, and error-code mapping tables.

• Oversee and assist external developers, review their deliverables, and ensure adherence to specifications.

• Manage the integrations backlog for a dedicated squad and prioritize tasks accordingly.

• Update stakeholders on the status of connections.

• Coordinate credentials, testing data, QA, and launches to bring integrations live.

• Thoroughly read API documentation; this role does not require writing code.

⛳️ Requirements

• Practical experience in scoping or delivering integrations with payment providers.

• Familiarity with navigating a PSP's API documentation and translating it into actionable specifications.

• Proficient in reading API documentation, JSON payloads, and webhook specifications.

• Ability to clearly articulate what a provider does and does not support.

• Knowledge of operations such as authorize, capture, purchase, void, and refund.

• Understanding of webhook reliability and its limitations.

• Awareness that tokenization and recurring payments are distinct concepts.

• Strong technical writing skills with a focus on clarity and conciseness.

• Capability to stay organized while managing multiple connections at once.

• Experience collaborating with external contractors or vendors, ensuring they meet specified requirements.

• Bonus: Familiarity with MENA/GCC payment methods and local acquiring.

• Bonus: Knowledge in payment orchestration, routing, or failover strategies.

• Bonus: Skills in error-code mapping, reconciliation, or quality assurance of payment flows.

• Bonus: Experience with Linear, Notion, and writing for engineering professionals.

🏝️ Benefits

• Stock options.

• Health insurance.

• Professional development stipend.

• Wellness stipend.

• Tech allowance.

• Equipment financing program.

• Annual in-person retreat.

• Team engagement initiatives.

• Structured onboarding program.

• Hands-on sandbox access from day one.