Implementation Specialist – Remote LATAM, US

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete customer onboarding and implementation process, which includes kickoff, ATS integration, configuration, training, and launch.

• Assist customers in achieving their initial measurable outcomes swiftly.

• Develop workflows, AI agents, and automations that enhance customer results.

• Act as the customer’s primary point of contact and trusted advisor during renewal and expansion phases.

• Conduct proactive customer calls with clear agendas and mutual success plans.

• Gain knowledge through call shadowing and coaching, gradually taking on increased responsibilities.

• Reach out to customers proactively, inquire about their needs, and prevent issues from escalating.

• Be accountable for gross and net revenue retention while exceeding performance targets.

• Link product usage to business outcomes and report value using metrics relevant to customers.

• Identify opportunities for expansion and provide warm leads to the sales team.

• Transform customer successes into case studies, references, and testimonials.

• Guide customers towards initiatives that will enhance their business outcomes.

• Relay customer feedback to product development, sales, and engineering teams.

• Engage in experimentation, iteration, and documentation of insights.

• Report directly to the Head of Customer Success and collaborate with a six-member customer success team.

⛳️ Requirements

• 0–1 years of experience; recent graduates are encouraged to apply.

• A STEM or technical degree, or demonstrable entrepreneurial experience such as starting, building, or managing a venture.

• Comfortable with technical aspects; coding skills are not necessary.

• Experience in training individuals or setting up software for teams is an advantage.

• Familiarity with the staffing industry or with platforms like TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a plus.

• Must be located in Latin America or the United States.

• Proficient in written and spoken English.

• Available to work Eastern hours, beginning at 8:00 a.m. ET.

• Strong written and verbal communication skills.

• Quick, proactive, inquisitive, eager to learn, self-directed, organized, calm under pressure, strategic, commercially minded, and focused on customer experience.

• Submission of a Loom video demonstrating communication and storytelling skills is required.

• A resume and LinkedIn profile are required for application.

• Must be able to complete and present a take-home assignment that assesses technical and strategic abilities.

🏝️ Benefits

• Monthly performance bonuses.

• Variable compensation linked to results.

• Coaching and support from the Head of Customer Success.

• Opportunities for hands-on coaching and shadowing.

• Fast-paced growth and learning opportunities.

• No bureaucratic hurdles, with encouragement for new ideas, feedback, and experimentation.