Integrations Engineer

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Take ownership of the technical stack for integrations in Thailand, starting with the MecX Tech portfolio.

• Analyze integration failures across Cloudbeds APIs, webhooks, partner services, logs, and data.

• Deliver code-level solutions and act as the main technical escalation point for Support and Onboarding teams.

• Work collaboratively with MecX Tech and other Thai development partners on debugging, code and design reviews, issue tracking, release coordination, and technical specifications.

• Transition critical integrations to Cloudbeds-managed infrastructure and source control, ensuring deployment, logging, monitoring, and alerting are in place.

• Utilize C# to troubleshoot and assess existing integrations, confirming fixes with customers.

• Develop diagnostic tools, runbooks, and dashboards for the Support and Onboarding teams.

• Transform recurring field issues into bug reports, API enhancement requests, and product feedback.

• Champion the Thai market within Cloudbeds.

• Keep technical documentation, architecture notes, and knowledge base content updated in both English and Thai.

• Collaborate with the Integrations Product and Engineering teams, as well as Customer Success teams across the APAC region.

⛳️ Requirements

• Minimum of 4 years of experience in building and supporting production integrations between third-party systems.

• Proficiency with REST APIs, webhooks, OAuth, JSON/XML payloads, data mapping, retries, and error handling.

• Professional experience with C# and MySQL.

• Familiarity with cloud hosting (preferably AWS), Git-based workflows, CI/CD, logging, and monitoring.

• Experience using AI coding and debugging tools.

• Background in hotel technology, such as PMS, channel managers, payment gateways, POS systems, door locks, or hotel accounting systems.

• Native or business-fluent in Thai.

• Strong command of professional English.

• Capability to work independently as the senior technical representative in the designated time zone.

• Ability to articulate technical root causes and trade-offs to both technical and non-technical stakeholders.

• Comfort in working with diverse cultures and backgrounds across different time zones.

• Must currently be authorized to work in Thailand without visa sponsorship.

• Knowledge of Python, JAVA, PHP, and JS is a significant advantage.

• Direct experience with Carmen Software, FlowAccount, TM30/RR4, Thai or APAC payment gateways, Windows-hosted services, desktop agents, on-premises hardware integrations, Thai hospitality technology partners, or Cloudbeds Open API are considered bonus skills.

🏝️ Benefits

• Fully remote work environment, embracing a Remote First, Remote Always philosophy.

• Paid time off in accordance with local labor regulations.

• Fully paid parental leave.

• Home office stipend based on the country of residency.

• Access to professional development courses through Cloudbeds University.

• Opportunities for professional growth, including manager training, upskilling, and knowledge transfer.