Integrations Engineer, AI Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with nonprofit clients to gain insights into their data ecosystems, operational processes, and integration challenges.

• Guide technical exploration and solution development for intricate customer environments.

• Create and implement integration workflows between Virtuous and external systems, such as accounting and ERP platforms, caging/mail processing, event software, and telephony operations.

• Develop AI applications that incorporate human oversight to present data for staff evaluation and action.

• Establish a shared infrastructure for authentication, logging, monitoring, error management, and API/webhook administration.

• Leverage AI-assisted development to produce conforming, high-quality code.

• Thoroughly document solutions to recognize patterns, devise frameworks, and create scalable playbooks.

• Identify solutions that can be productized and packaged for multiple clients.

• Collaborate with Customer Experience leadership to define the AI Services catalog.

• Determine and estimate engagements with the Services team.

• Fulfill statements of work with specific deliverables, timelines, and quality benchmarks.

• Contribute to revenue reporting and offer insights on pricing and packaging.

• Provide structured product feedback to EPD based on customer integration patterns.

• Work alongside Sales, Customer Success, and Implementation teams to pinpoint customers for additional Services offerings.

⛳️ Requirements

• Over 5 years of practical technical experience in a customer-facing setting, with direct responsibility for integration design and delivery.

• Proven experience in creating API integrations, ETL pipelines, and webhook-driven automation, including coding rather than merely configuring tools.

• Capability to navigate the entire solution lifecycle: discovery, design, development, testing, deployment, and documentation.

• Experience in building and deploying AI-assisted workflows, including LLM integration and human-in-the-loop application design.

• Familiarity with cloud service environments such as AWS, Azure, or GCP, including deployment, monitoring, and scaling processes.

• Excellent written and verbal communication abilities, including the capacity to explain technical architecture to a nonprofit COO.

• In-depth knowledge of nonprofit operations, fundraising processes, or the nonprofit CRM sector.

• A builder's mindset with the ability to systematize repeatable challenges.

• Direct experience with Virtuous CRM, either as a user, implementer, or developer working with the Virtuous API.

• Familiarity with caging, mail processing, or telephony operations integrations within a nonprofit framework.

• Understanding of Blackbaud or similar nonprofit CRM migrations.

• Backend development skills in SQL, Python, Node.js, or similar languages, particularly for data transformation and pipeline logic.

• Experience in constructing and maintaining production monitoring dashboards and audit logging systems.

• A portfolio showcasing solutions that have been built and maintained.

• Eligibility to work in the United States.

• Current authorization to work in the United States without requiring visa sponsorship is a prerequisite for application eligibility.

🏝️ Benefits

• Competitive market pay based on Carta data.

• Employee recognition through Bonusly for birthdays, anniversaries, achievements, and more.

• 401(k) retirement plan with company matching — 50% match up to 6% of compensation after 90 days.

• Unlimited Paid Time Off (PTO).

• Paid volunteer days and company holidays.

• Employer-provided healthcare benefits, including medical, dental, and vision coverage.

• Healthcare plans available for dependents.

• Options for Health Savings Account (HSA) and Flexible Spending Account (FSA).

• 12 weeks of primary parent leave at full pay, including for adoption.

• 4 weeks of secondary parent leave at full pay, including for adoption.

• Company outings and events.