Integration Support Manager

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Ensure the Altbook feature operates efficiently and delivers optimal performance.

• Track booking success rates regularly.

• Identify issues related to suppliers.

• Collaborate with suppliers to troubleshoot technical difficulties and restore access when necessary.

• Assist with client integrations and help resolve any technical challenges.

• Communicate with vendors to investigate and address integration-related issues.

• Create and oversee technical tasks for developers.

• Compose and maintain technical documentation.

⛳️ Requirements

• Proven experience with logs and troubleshooting technical problems.

• Familiarity with monitoring systems.

• Understanding of API concepts and functionality.

• Proficiency in using Postman.

• Capability to read and write technical documentation effectively.

• Strong communication skills, with the ability to engage with English-speaking vendors both verbally and in writing.

• English proficiency at an Upper-Intermediate (B2) level or higher, with the confidence to communicate with English-speaking vendors both verbally and in writing.

• Experience in technical support within the travel technology sector is a plus.

🏝️ Benefits

• Opportunity to work remotely.

• An ambitious and supportive team that values collaboration and growth.

• Internal programs for onboarding and training, as well as development of soft skills and leadership capabilities.

• Partial reimbursement for participation in external training and conferences.

• Corporate English school offering group and individual lessons, along with speaking clubs featuring colleagues from across the globe.

• Corporate discounts on hotels and travel services.

• MyTime Day Off - an additional non-working day with full compensation.