Integration Manager, Technical Support Specialist

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Conduct final technical verifications, perform production readiness assessments, and oversee Go-Live launches for merchants.

• Manage technical onboarding and configure payment routing for PSPs, on/off-ramps, and card integrations.

• Issue API keys and set up system environments.

• Validate API requests and troubleshoot integrations utilizing Postman.

• Investigate incidents through transaction analysis and root-cause identification with JSON payloads, SQL queries, and Grafana logs.

• Replicate and isolate bugs between the merchant and platform environments.

• Escalate technical issues to the Engineering team.

• Assist with pre-live merchant configurations, payment method setups, and production activations.

⛳️ Requirements

• A minimum of 1 year experience in L2/L3 Tech Support OR a proven background as a Senior Support Agent / Support Manager in a FinTech, Crypto, or payment processing setting.

• Practical experience with logs and monitoring tools to trace transaction errors and determine root causes.

• Familiarity with client-server architecture, REST APIs, and JSON structures.

• Proficient in using Postman for request validation.

• Exceptional attention to detail in technical configurations and logs.

• A self-motivated approach to merchant support and problem-solving.

• Ability to rapidly comprehend new technical documentation and workflows.

• Strong analytical capabilities with the ability to conduct root cause analysis and formulate remediation plans under time constraints.

• Fluent in English (B2/C1), both spoken and written.

• Proficiency in Ukrainian / Russian languages.

• Skilled in writing clear incident reports and conveying technical findings to non-technical stakeholders.

• Composed under pressure, accountable, detail-oriented, and dedicated to ongoing learning.

🏝️ Benefits

• Competitive salary range based on individual experience and contributions.

• Opportunities for career advancement into senior SRE, product, or engineering positions.

• Remote work as part of an agile, international team.

• A collaborative culture that encourages open dialogue, experimentation, and measurable impact.

• The chance to make an impact and take ownership in ensuring platform reliability.