Integrated Delivery Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee programs to effectively implement and support intricate product solution deployments.

• Act as the main point of contact for delivery across various teams for designated clients.

• Collaborate with the Implementation Practice team to define solution scope and deadlines.

• Guide delivery teams in creating a cohesive delivery strategy and identifying dependencies.

• Monitor solution deficiencies and facilitate ownership and resolution strategies.

• Provide daily and weekly updates to leadership and escalate any obstacles encountered.

• Conduct working sessions to eliminate barriers.

• Recognize opportunities for process enhancements.

• Coordinate cross-departmental teams to apply lessons learned and improve products.

• Troubleshoot and resolve issues during deployments and operational launches.

• Promote ongoing improvement in support processes.

• Assist in pre-sales evaluations of deals and cost assessments across delivery sectors.

• Function as the primary liaison between business stakeholders and delivery teams throughout the implementation process.

⛳️ Requirements

• Minimum of 6 years of experience in Healthcare (Medicare/Medicaid/Pharmacy preferred).

• At least 5 years of experience in Program Management for significant software implementations.

• Excellent communication abilities with the capacity to collaborate across multiple VPs and delivery areas.

• Experience in product lifecycle management and technical support.

• Strong project management capabilities, including planning, execution, and stakeholder engagement.

• Proficiency in interpreting technical concepts and understanding solution architecture.

• Background in product support along with experience in Medicaid and Pharmacy operations.

• Familiarity with regulatory CMS standards.

• Capacity to work autonomously.

• Problem-solving skills.

• Video cameras must be utilized during all interviews and throughout the first week of orientation.

• Remote work opportunity available within the United States.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Access to technical credentials and certifications.

• Generous and adaptable vacation policy.

• Educational support.

• Leadership and technical development programs.

• Opportunities for travel related to work (0-10%).

• 401(k) employer matching.

• Comprehensive health benefits package.