Associate Program Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the assignments of caseworkers within the designated territory

• Continuously manage assigned projects

• Ensure adherence to established protocols

• Supervise documentation in both electronic and physical case files

• Track database utilization and the accuracy of information collected

• Evaluate the accuracy of phone call content and telephone etiquette

• Engage in client consultations and collaborative sessions with the manager or in their absence

• Assess training requirements and lead refresher training as necessary in cooperation with the manager

• Collaborate with the manager in the recruitment and training of new staff

• Identify requirements for updates to program databases, protocols, and existing processes

• Handle daily and ongoing communications related to client projects

• Provide assistance and support to the manager

• Prepare reports for clients

• Report all Adverse Events to the designated units/departments

• Execute additional duties and tasks as needed

⛳️ Requirements

• Post-secondary education or equivalent in a relevant field

• At least 3 years of experience in the healthcare, pharmaceutical, or biotechnology sectors (or comparable fields)

• RN/RPN license is a plus

• In-depth knowledge of the pharmaceutical distribution sector

• Strong business and financial insight

• Bilingual proficiency in French and English is an advantage

• Experience in project management is beneficial

• Excellent analytical and mathematical abilities

• Exceptional internal and external communication, interpersonal, and leadership skills

• Effective organizational skills and meticulous attention to detail

• Capability to consistently meet deadlines and manage multiple tasks

• Outstanding problem-solving skills with the ability to resolve issues promptly and efficiently

• Capacity to work independently as well as within a team environment

• Flexibility to adapt to change and eagerness to acquire new skills as needed

• Superior presentation skills

• High proficiency in Microsoft Outlook, Word, Excel, Access, Internet Explorer, and PowerPoint

🏝️ Benefits

• Medical, dental, and vision coverage

• Backup dependent care support

• Adoption assistance programs

• Infertility treatment coverage

• Support for family building

• Behavioral health solutions

• Paid parental leave

• Paid caregiver leave

• Access to training programs

• Resources for professional development

• Mentorship initiatives

• Employee resource groups

• Opportunities for volunteer activities

• Reasonable accommodations during the employment process