Intake Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and evaluate a team of intake representatives.

• Guarantee precise and timely data entry along with the correct selection of inventory and services in essential databases.

• Engage with referral sources and effectively utilize technology to record patient information and communications.

• Train personnel and hold them accountable for established standards and objectives.

• Address inquiries arising from phone communications.

• Identify underlying issues and enhance processes.

• Keep updated knowledge of current HME products and services.

• Assist in establishing and upholding departmental standards.

• Facilitate one-on-one and group staff meetings.

• Support training and remediation efforts.

• Assess performance based on key metrics.

• Ensure adherence to company and departmental protocols.

• Meet quality audit targets through monitoring, coaching, and providing feedback.

• Create employee and team goals that align with organizational objectives.

• Manage department budget and expenses effectively.

• Generate reports for departments and leadership.

• Contribute to the achievement of Patient Experience scores.

• Uphold patient confidentiality in compliance with HIPAA regulations.

• Select and recruit qualified staff, onboard new employees, and provide training and feedback.

• Communicate expectations, plan and monitor outcomes, coach, counsel, and discipline team members.

• Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.

• Perform other related duties as assigned.

⛳️ Requirements

• High school diploma or equivalent.

• Associate degree from an accredited institution preferred.

• A minimum of two (2) years of relevant work experience in healthcare administration, finance, insurance customer service, claims, billing, call center, or management across any industry is required.

• Relevant job experience includes any of the above tasks in a Medicare-certified HME, IV, or HH setting that frequently bills insurance.

• Ability to interact appropriately with patients, referral sources, and staff.

• Strong decision-making, analytical, and problem-solving abilities with a keen eye for detail.

• Excellent verbal and written communication skills.

• Outstanding customer service and telephone etiquette.

• Proficient in computer skills and knowledgeable in Microsoft Office applications.

• Capability to prioritize and manage multiple tasks effectively.

• Willingness to learn new technologies and a technical aptitude for understanding data flow and system interactions.

• Skills in developing effective relationships.

• Conflict resolution abilities.

• Leadership skills within a team environment.

• A company-conducted background check is required for all positions.

• A company-conducted Motor Vehicle Record Check is necessary for roles involving driving.

• Clinical positions require valid licensure or certification, where applicable.

🏝️ Benefits

• Competitive Compensation and Incentives.

• Comprehensive Total Rewards & Benefits.

• Opportunities for Support, Development, and Advancement.

• Extensive medical, dental, and vision coverage.

• 401(k) plan with company matching.

• Paid Time Off plans including 6 paid holidays.

• Employee Stock Purchase Plan.

• Paid Parental Bonding Leave.

• Short and Long-term Disability Insurance.

• Life and AD&D Insurance.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• Access to CVS Minute Clinic and Teledoc services.

• Spousal Advantage Reimbursement Plan.

• Identity Theft Protection and Legal Plan.