Intake Specialist, Client Intake & Administrative Support

This is a fully remote position, open to applicants in Honduras, +3 more countries.

📋 Description

• Deliver outstanding customer service to both potential and current clients.

• Ensure prompt follow-up on all inquiries and requests.

• Assist with daily administrative tasks and keep workflows organized.

• Respond swiftly to incoming phone calls and text messages.

• Schedule classes and manage related logistics efficiently.

• Organize and manage email communications effectively.

• Conduct client intake and collect information from new clients.

• Maintain precise records in Tutor Cruncher.

• Liaise with tutors regarding scheduling and operational requirements.

• Update and manage information through Monday.com and Google Drive.

• Act as the primary point of contact for prospective and existing clients.

• Oversee communication, scheduling, and administrative procedures.

• Support students, families, and tutors while promoting educational success.

⛳️ Requirements

• Working hours: Monday to Thursday, 10:30 a.m. to 7:30 p.m. CST; Sunday, 9:30 a.m. to 6:30 p.m. CST.

• Time Zone: CST.

• Anticipated call volume: 31 to 45 calls daily.

• CRM used: Tutor Cruncher.

• VOIP: Quo.

• Additional software: Monday.com and Google Drive.

• A reliable internet connection and power supply are essential.

• Previous experience in customer service, intake, or administrative roles is strongly preferred.

• Excellent verbal and written communication abilities.

• Exceptional customer service skills.

• Highly proactive with a strong sense of initiative.

• Quick learner with the ability to adapt swiftly.

• Self-motivated and results-oriented.

• Strong attention to detail.

• Excellent organizational and time management skills.

• Reliable and trustworthy.

• Capacity to multitask in a fast-paced environment.

• Strong follow-through and accountability.

• A passion for education and a desire to help others.

• Professional demeanor and positive attitude.

• Long-term commitment with demonstrated job stability.

• Bilingual in English and Spanish.

• A resume in .DOC format, in English, is required for application.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Professional development and training.

• Dedicated team support.

• Alignment with our clients' core values.