Intake Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate medical records, clinical documentation, and payer guidelines to assess patient eligibility, qualification status, and compliance.

• Engage with patients about their financial responsibilities, collect payments when necessary, and accurately document all interactions.

• Reach out to patients in cases where documentation fails to meet payer standards, providing updates and alternative solutions.

• Collaborate with referral sources, physicians, and clinical teams to gather complete and compliant documentation.

• Utilize knowledge of payer requirements to ensure services are delivered appropriately and in compliance.

• Maintain precise and timely documentation using electronic systems.

• Process referrals within designated timeframes while adhering to productivity and quality standards.

• Coordinate with management to ensure suitable inventory and services are chosen and scheduled.

• Work alongside sales, insurance verification, and internal support teams to streamline referrals and intake.

• Navigate various EMR and online systems to obtain and manage documentation.

• Ensure proper shipping and delivery methods are selected in accordance with company policies.

• Handle incoming calls and provide professional assistance to patients and referral sources.

• Participate in on-call rotations during non-business hours.

• Adhere to company policies and procedures to support team operations and maintain quality standards.

• Carry out other related tasks as assigned.

⛳️ Requirements

• Minimum of one (1) year of relevant work experience is required.

• High School Diploma, Associate’s degree in a related field, Healthcare Administration, Business Administration, or equivalent work experience is required.

• Experience in management, administration, clerical work, insurance, billing, claims, call center, or customer service is preferred but not mandatory.

• Experience in a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.

• Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities with a keen attention to detail.

• Ability to manage multiple tasks in a fast-paced environment.

• Proficient computer skills; familiarity with Microsoft Office and healthcare systems is advantageous.

• Willingness to learn new technologies and navigate multiple systems.

• Capability to work independently while adhering to established procedures and directives.

• A company-conducted background check is required for all positions.

• A company-conducted Motor Vehicle Record Check is required for all driving positions.

🏝️ Benefits

• Competitive Compensation and Incentives.

• Comprehensive medical, dental, and vision coverage.

• 401(k) with company match.

• Paid Time Off Plans including 6 paid holidays.

• Employee Stock Purchase Plan.

• Paid Parental Bonding Leave.

• Short and Long-term Disability Insurance.

• Life and AD&D Insurance.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• CVS Minute Clinic and Teledoc access.

• Spousal Advantage Reimbursement Plan.

• Identity Theft Protection and Legal Plan.

• Support, Development, and Advancement Opportunities.