Intake Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Examine medical records, clinical documentation, and payer guidelines to assess patient eligibility, qualification status, and compliance prior to service delivery.

• Engage with patients regarding their financial obligations, collect payments as necessary, and accurately document all interactions.

• Reach out to patients when documentation fails to meet payer standards, providing updates and alternative solutions to ensure timely care.

• Collaborate with referral sources, physicians, and clinical teams to secure comprehensive and compliant documentation.

• Utilize expert knowledge of payer requirements to guarantee services are delivered appropriately and in compliance.

• Ensure accurate and timely documentation of patient information and communications through electronic systems.

• Input referrals within set timeframes while adhering to productivity and quality benchmarks.

• Coordinate with leadership to confirm that appropriate inventory and services are selected and scheduled.

• Work alongside sales, insurance verification, and internal support teams to streamline the referral and intake process.

• Navigate various EMR and online systems to acquire and manage documentation efficiently.

• Confirm that suitable shipping and delivery methods are chosen in line with company policies.

• Respond to incoming calls promptly and provide professional assistance to patients and referral sources.

• Participate in on-call rotation during non-business hours as per company policy.

• Support team operations and quality standards by adhering to company policies and procedures.

• Perform additional related duties as assigned.

⛳️ Requirements

• One (1) year of relevant work experience is required.

• High School Diploma, Associate’s degree in a related field, Healthcare Administration, Business Administration, or equivalent work experience is required.

• Experience in management, administrative roles, clerical work, insurance, billing, claims, call center, or customer service is preferred but not mandatory.

• Experience in a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is advantageous but not essential.

• Exceptional verbal and written communication skills, including analytical, problem-solving, and decision-making abilities with a keen attention to detail.

• Capability to manage multiple tasks in a fast-paced environment.

• Proficient computer skills; familiarity with Microsoft Office and healthcare systems is a plus.

• Willingness to learn new technologies and adeptness at navigating multiple systems.

• Ability to work independently while adhering to established procedures and directives.

• A company-conducted background check is required for all positions.

• A company-conducted Motor Vehicle Record Check is required for all roles involving driving.

• Clinical roles necessitate valid licensure/certification where applicable.

🏝️ Benefits

• Competitive Compensation and Incentives.

• Comprehensive Total Rewards & Benefits.

• Extensive medical, dental, and vision coverage (eligible from the first of the month following hire).

• 401(k) plan with company match.

• Paid Time Off Plans, including 6 paid holidays.

• Employee Stock Purchase Plan.

• Paid Parental Bonding Leave.

• Short and Long-term Disability Insurance.

• Life and AD&D Insurance.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• Access to CVS Minute Clinic and Teledoc.

• Spousal Advantage Reimbursement Plan.

• Identity Theft Protection and Legal Plan.

• Opportunities for Support, Development, and Advancement.