Intake Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Review medical records, clinical documentation, and payer guidelines to assess patient eligibility, qualification status, and compliance prior to service delivery.

• Communicate with patients about their financial responsibilities, collect payments when necessary, and accurately document these interactions.

• Reach out to patients when documentation fails to meet payer requirements, providing updates and alternative options to facilitate timely care.

• Collaborate with referral sources, physicians, and clinical teams to secure complete and compliant documentation.

• Exhibit expert knowledge of payer requirements to ensure services are delivered appropriately and in compliance.

• Maintain precise and timely documentation of patient information and communications using electronic systems.

• Enter referrals accurately within established deadlines while adhering to productivity and quality standards.

• Coordinate with leadership to select and schedule appropriate inventory and services.

• Work closely with sales, insurance verification, and internal support teams to enhance the referral and intake process.

• Navigate various EMR and online systems to obtain and manage documentation efficiently.

• Ensure suitable shipping and delivery methods are chosen in line with company protocols.

• Answer incoming calls promptly and provide professional assistance to patients and referral sources.

• Participate in on-call rotation during non-business hours as per company policy.

• Uphold team operations and quality standards by adhering to company policies and procedures.

• Perform other related duties as assigned.

⛳️ Requirements

• A minimum of one (1) year of relevant work experience is required.

• High School Diploma or an Associate’s degree in a related field, Healthcare Administration, Business Administration, or equivalent work experience is necessary.

• Experience in management, administrative, clerical roles, insurance, billing, claims, call center, or customer service is preferred but not mandatory.

• Familiarity with a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is advantageous but not essential.

• Exceptional verbal and written communication skills, including analytical, problem-solving, and decision-making abilities with a keen attention to detail.

• Ability to manage multiple tasks in a high-paced environment.

• Proficient in computer skills; knowledge of Microsoft Office and healthcare systems is a plus.

• Comfortable with learning new technologies and navigating multiple systems.

• Capability to work independently while adhering to established procedures and directives.

• A background check conducted by the company is required for all positions.

• Clinical roles necessitate valid licensure/certification, where applicable.

• Positions in Florida may require background screening through the Florida Care Provider Background Screening Clearinghouse.

• On-site positions in California at an HMDR facility require a California Department of Public Health Exemptee License, state-approved training, and course completion certificate.

🏝️ Benefits

• Competitive Compensation and Incentives.

• Comprehensive Total Rewards & Benefits.

• Extensive medical, dental, and vision coverage (eligible the first of the month following hire).

• 401(k) with company match.

• Paid Time Off Plans including 6 paid holidays.

• Employee Stock Purchase Plan.

• Paid Parental Bonding Leave.

• Short and Long-term Disability Insurance.

• Life and AD&D Insurance.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• Access to CVS Minute Clinic and Teledoc.

• Spousal Advantage Reimbursement Plan.

• Identity Theft Protection and Legal Plan.

• Support, Development, and Advancement Opportunities.

• Industry-Leading Care & Innovation.

• Responsible Environmental Stewardship.