Intake Coordinator, Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage communications through phone, email, voicemail, faxes, and chat.

• Recognize and relay patient trends and feedback, including obstacles to scheduling.

• Collaborate with Practice Operations to ensure appropriate patient matching.

• Conduct comprehensive intake assessments to comprehend patient requirements and align them with suitable providers.

• Schedule initial appointments quickly and accurately, documenting patient needs including talk therapy and/or medication management.

• Gather patient insurance details and verify eligibility to ensure in-network benefits.

• Acquire and confirm clinical history, demographic information, insurance details, and eligibility.

• Collect credit card information for records while ensuring compliance.

• Assist new patients with portal setup and required documentation.

• Process and manage referral documentation.

• Accurately record patient interactions and transactions in the Electronic Health Record (EHR) system.

• Contact referral sources, patients, and/or provider offices to gather information for benefits verification and prior authorizations.

• Reach out to existing patients to initiate new services based on internal and external referrals.

• Address inquiries regarding new patient appointments or referrals.

• Assist with incoming emergency calls and adhere to crisis call protocols.

• Perform additional tasks as assigned by management to enhance intake department efficiency.

• Comply with relevant policies, regulations, and compliance standards including HIPAA and PCI.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of 2 years of experience in a contact center and/or healthcare setting.

• Strong computer skills, with proficiency in Microsoft Office, Internet, and Email.

• Previous experience with Electronic Health Record systems (EHRs) is preferred.

• Solid understanding of insurance-related terminology.

• Proficiency in English is mandatory; Spanish fluency is a plus.

• A quiet, distraction-free, dedicated HIPAA-compliant workspace at home with high-speed hard-wired internet access.

• Capability to multi-task and prioritize work in a dynamic environment.

• Ability to sit, stand, bend, talk, and hear; frequently walk; lift and/or move objects weighing up to 25 pounds.

• Required vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the capacity to adjust focus.

• Must adhere to HIPAA and PCI policies, regulations, and compliance standards.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• AD&D insurance.

• Short-term disability insurance.

• Long-term disability insurance.

• Life insurance.

• 401k retirement savings plan with employer matching.

• Paid parental leave.

• Paid time off.

• Holiday pay.

• Employee Assistance Program.

• Remote work opportunities.

• A quiet, distraction-free, dedicated HIPAA-compliant workspace with high-speed hard-wired internet access.