Intake Associate, Weekend Hospice/Palliative

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive and manage hospice and palliative care referrals from physicians, hospitals, facilities, and community sources.

• Collect accurate patient medical and environmental details to initiate hospice and palliative consultations.

• Relay patient priorities and referral details to hospice and palliative care teams.

• Accurately process referrals within established timelines.

• Schedule, check in, and confirm face-to-face visits with Nurse Practitioners.

• Coordinate initial evaluations involving patients, families, and Nurse Practitioners.

• Draft denial letters and assist with one-time patient contracts.

• Maintain the on-call schedule for the Hospice Administrator.

• Register new hospice patients with the Hospice Pharmacy.

• Support the creation of hospice and palliative care EMR records.

• Review PMP reports for new hospice admissions and forward them to physicians for evaluation.

• Handle forms, signatures, documentation, insurance verification, and admission data entry.

• Respond to telephone inquiries and provide interpreting services to callers.

• Utilize Email, Epic EMR, and other information technologies to manage and track referrals.

• Build and sustain relationships with referral sources, patients, families, and staff.

• Participate in meetings, in-service programs, and quality improvement initiatives.

• Assist in mentoring new staff, preparing for IDT, and tracking face-to-face visits.

• Uphold confidentiality and adhere to organizational policies, HIPAA regulations, and mandatory education requirements.

⛳️ Requirements

• High school diploma is required.

• 1-2 years of experience in a health-related field.

• Exceptional observation and problem-solving/critical thinking abilities.

• Strong verbal and written communication skills.

• Essential computer skills for working with EMR.

• Proficient in Excel.

• Must possess a valid driver's license and an insured automobile that meets state or organizational standards and is in good condition.

• Self-motivated and capable of working with minimal supervision.

• Strong organizational and workload prioritization skills independently.

• Proficient with common office software and able to learn Epic and E-Discharge.

• Ability to maintain confidentiality and comply with HIPAA regulations.

• Capability to complete required training and mandatory education.

• An Associate’s degree in a healthcare-related field or business is preferred.

🏝️ Benefits

• Influenza vaccination is required as a condition of employment.

• Potential for shift differentials, call pay, premium pay, and overtime compensation.