Intake and Scheduling Specialist

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Act as the primary point of contact for potential clients

• Handle incoming calls and collect essential information

• Forward qualified leads to the sales department

• Assess leads according to the firm's internal criteria

• Collect and input pertinent lead data into the CRM

• Manage around 30 incoming calls each day

• Follow up on potential leads from the day prior

• Input contacts into the CRM system

• Schedule appointments for the sales team

• Ensure that leads are properly documented and directed to the appropriate team

• Organize appointments and uphold an effective intake process

⛳️ Requirements

• Proficient in both English and Spanish

• Familiarity with legal terminology

• Demonstrates empathetic and clear communication skills

• Strong attention to detail and a high level of professionalism

• Capable of managing a large volume of daily calls

• Availability to work from 9:00 AM to 6:00 PM EST/EDT (United States)

• Must successfully complete all stages of the application process

🏝️ Benefits

• Opportunity to work remotely

• Certified as a Great Place to Work environment