Insurance Operations Associate

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Assist the Director for the Netherlands in the launch of new commercial insurance products

• Aid in navigating significant pricing changes at the end of the year

• Oversee the complaints register, ensuring that escalations and acknowledgments comply with Dutch regulatory timelines

• Create slide presentations and prepare materials for monthly meetings with partners and capacity providers

• Temporarily handle incoming inquiries from brokers and customers until the end of the year

• Provide practical, action-oriented support at the front line

• Support the marketing team as needed

• Compile data for internal audits

• Assist with Dutch and European operations

• Report directly to the Director for the Netherlands

⛳️ Requirements

• Proficient in both Dutch and English

• Familiarity with the structure of insurance policies, including conditions, exclusions, and schedules

• Understanding the distinctions between an MGA and a broker

• High level of agency and independence

• Capability to utilize and experiment with AI in daily tasks

• Flexibility to adapt in a scale-up environment

• Eligibility to work in the Netherlands; the employer is unable to provide visas

• Experience in insurtech or tech platforms is a plus

• Proficiency in Excel is considered advantageous

🏝️ Benefits

• Stock options available for all employees

• 30 days of annual leave, in addition to public holidays

• Reimbursement for private healthcare premiums for you and your family

• Workplace pension scheme in place

• Flexible working hours offered

• Annual personal training allowance of €580

• Regular opportunities for learning across various topics

• Monthly wellbeing allowance of €45

• Employee Assistance Programme available

• Unlimited access to AI tools such as Claude and Gemini

• Chance to occasionally work at the Brighton, UK office for team-building and social events

• Possibility to discuss part-time, job-sharing, or other flexible working arrangements