Insurance Operations and Servicing Associate III

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Execute processing tasks across various workflows and address routine exceptions.

• Provide guidance to colleagues on established procedures.

• Perform high-volume data entry while adhering to quality standards.

• Collaborate with carriers, agencies, and lenders to close information gaps on standard cases.

• Contribute to the creation of job aids by identifying ambiguous steps and suggesting clarifications to team leads.

• Manage workload effectively to meet productivity and audit requirements across assigned workflows.

• Conduct targeted quality reviews of peer work and offer constructive feedback.

• Investigate and resolve routine exceptions, documenting actions and outcomes in the system of record.

• Share best practices and provide daily guidance to new employees regarding procedures and quality checks.

• Process multi-step documentation queues, compare extracted data to source documents, and resolve any discrepancies.

• No supervisory responsibilities involved.

⛳️ Requirements

• High School Diploma or GED (Preferred).

• 0-2 years of experience (Preferred).

• Proficient in data entry.

• Detail-oriented with a focus on accuracy.

• Experience with documentation.

• Ability to mentor peers.

• Demonstrated personal initiative.

• Authorization to work in the United States; visa sponsorship is not available.

• Must have a dedicated, distraction-free workspace when working remotely.

• Reliable internet connection with a minimum download speed of 50 MB and upload speed of 5 MB.

🏝️ Benefits

• Fully remote work arrangement.

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly reimbursement for connectivity to help cover internet costs.

• Equal opportunity employment with consideration regardless of protected characteristics.