Insurance Billing/Collection Assistant II – Pre-Arrival & Billing Teams, Physical Therapy

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Provide assistance to all clinical practice locations regarding billing and pre-arrival responsibilities.

• Accurately and promptly process billing charges.

• Monitor and follow up on billing, collections, insurance verifications, insurance authorizations, and the precision of referral records.

• Input demographic and insurance/referral data into patient electronic medical records.

• Carry out specialized tasks with minimal oversight.

• Electronically transmit necessary information to prepare for patient visits.

• Confirm daily billing charges and address any unresolved financial work queue issues.

• Engage with insurance companies and patients for benefit verification and therapy procedure pre-certification.

• Record, monitor, and validate physical therapy transactions.

• Address inquiries and requests from insurance companies and other entities.

• Gather insurance details from patients and ensure the accuracy of medical records.

• Provide documentation for pre-certification purposes.

• Liaise with providers and referring physicians.

• Document and inform relevant parties upon receipt of pre-certification.

• Review, follow up on, and reconcile pre-arrival, billing, patient, and financial work queues.

• Address billing and insurance-related queries.

• Maintain necessary competencies and engage in in-services, staff programs, continuing education, and cross-training.

• Attend clinic, staff, and training meetings.

• Adhere to OSHA and other state and federal regulatory standards.

• Take part in quality improvement initiatives.

• Assist clinical staff during peak periods, vacations, and illness-related absences.

• Handle filing, faxing, copying, correspondence, and other assigned responsibilities.

⛳️ Requirements

• High school diploma or equivalent certification, or a combination of education and/or experience.

• Two years of experience in a bookkeeping/accounting and/or medical collection environment.

• Proficiency in Microsoft Office Suite is preferred.

• Experience or knowledge in Accounts Receivable (AR), claims resolution, collections strategies, computer literacy, confidential data handling, critical thinking, attention to detail, Epic EHR, health insurance billing, HIPAA, ICD-10 procedure coding, insurance follow-up, managed care, medical billing and coding, medical terminology, Medicare plans, Microsoft Office, multitasking, office equipment, organizing, teamwork, telephone communications, third-party payers, and independent work.

• No specific certification or professional license is required.

• A driver's license is not required.

🏝️ Benefits

• Up to 22 days of vacation.

• 10 recognized holidays.

• Sick leave.

• Competitive health insurance plans with priority appointments and reduced copays/coinsurance.

• Complimentary Metro transit U-Pass for eligible employees.

• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.

• Wellness initiatives.

• Annual health screenings.

• Mental health support resources.

• Mindfulness programs and courses.

• Employee assistance program (EAP).

• Financial support resources.

• Access to dietitians.

• Four weeks of caregiver leave to bond with your new child.

• Family care resources for childcare needs.

• Resources for adult care.

• Tuition coverage for employees and their families, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.