Instructional Design Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Assist in the design and development of training programs and materials for The UPS Store franchise network utilizing instructional design methodologies.

• Collaborate with subject matter experts, managers, vendors, and cross-functional teams to gather insights on policies, procedures, systems, and skills that require instruction.

• Propose training solutions that align with both project and company goals.

• Oversee the design, development, and execution of instructor-led training programs.

• Develop Trainer Guides, Participant Guides, training slide presentations, Quick Reference Guides, FAQs, Job Aids, Information Sheets, instructional video scripts, and online training modules.

• Upload newly created training components into the learning management system for the franchise network.

• Offer instructional guidance and suggestions to trainers and subject matter experts.

• Coordinate with SMEs and project managers throughout the course creation process, including planning, brainstorming, media production, and writing.

• Create instructional materials suitable for classroom settings, e-learning, video presentations, and written job-aid delivery formats.

• Develop course content outlines and curricula specifically for Franchisee and Center Manager instructor-led training programs.

• Collect data on training needs and learning interventions.

• Write course content and design relevant graphics that align with educational objectives.

• Gather text, graphics, animations, audio, glossary materials, and test questions for training content.

• Review procedures and guidelines to ensure that materials fulfill training objectives.

• Identify innovations in online learning technology and suggest improvements for projects.

• Work in partnership with internal clients, SMEs, and project managers regarding project direction and management.

• Design surveys, questionnaires, and other evaluation tools to assess the effectiveness of training programs.

⛳️ Requirements

• Proven proficiency with Microsoft Office Suite products (Word, Excel, and PowerPoint).

• Basic understanding of visual design principles with the ability to create engaging and visually appealing learning materials.

• Exceptional written and verbal communication skills.

• Experience in generating executive-level reports, dashboards, and data visualizations that reflect training participation, completion rates, knowledge retention, and program performance trends.

• Instructional Design experience within a corporate setting.

• Preferred: Bachelor’s Degree (or an internationally equivalent degree) in Instructional Design, Business Administration, Training and Development, Project Management, English, Graphic Design, or a related field.

• Preferred: Experience in environments focused on adult learning or training.

• Preferred: Familiarity with Learning Management Systems (LMS).

• Preferred: Experience with Adobe Suites, Rise 360, Articulate, and/or Storyline.

• Knowledge of adult learning theories and instructional design principles.

• Understanding of graphic design, audio-video production, and editing principles as they relate to learning content.

• Comprehension of project implementation objectives, project plans, project risks, and progress updates.

• Insight into design and development procedures related to business requirements.

• Ability to identify business needs, learning gaps, implementation gaps, and suitable learning measurements.

• Multicultural awareness and an interest in cultural differences that influence business practices.

🏝️ Benefits

• Permanent employment.

• Visa sponsorship for select positions.

• An equal opportunity workplace that is free from discrimination, harassment, and retaliation.