Installation Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish best practices for installations within the EMEA organization.

• Support partners in creating installation guides tailored to specific projects, utilizing Samsara best practices.

• Provide onsite training to installation technicians regarding project-specific needs.

• Collaborate with installation partners to ensure work is completed punctually, within budget, and adheres to Samsara's quality standards as outlined in the Statement of Work.

• Proactively identify risks, suggest mitigation strategies, and ensure projects remain on schedule.

• Act as a primary contact for escalations and troubleshooting during the installation phases.

• Oversee large or complex deployments onsite.

• Develop specifications, facilitate communication with installers, conduct real-time troubleshooting, and execute onsite quality checks.

• Lead first-of-a-kind installations on intricate customer projects as the hands-on technical authority.

• Document lessons learned to refine processes and promote continuous improvement with installation partners.

• Work collaboratively with Customer Success, Implementation, and Product teams to address issues, provide feedback, and enhance the installation experience.

• Engage in extensive travel, which may include overnight stays.

⛳️ Requirements

• Minimum of 5 years of experience in managing vehicle and/or hardware technology.

• Previous experience in vehicle installation or fitting roles, including but not limited to emergency lighting, two-way mobile radios, GPS devices, antennas, or other electrical equipment.

• Knowledge of vehicle diagnostic systems such as CAN bus and PTO applications for both on-road and off-road vehicles as well as industrial equipment.

• Proficient in electronic and system integration and specification.

• Experience in field operations coordination, implementation, and technical deployment.

• Interest in AI with aspirations to develop tools for scalable operations.

• Exceptional attention to detail and capability to manage multiple projects concurrently.

• Strong communication and stakeholder management abilities.

• Comfortable operating in a fast-paced, dynamic environment with cross-functional teamwork.

• A valid driver's license and insurability are required.

• Experience with tachographs is preferred.

• Ability to create professional customer-facing documentation that includes diagrams.

• A strong inclination towards standardization and automation, coupled with a visionary mindset and commitment to high standards.

• Excellent problem-solving abilities and a mindset geared towards continuous improvement.

• Familiarity with or hands-on experience utilizing AI tools is preferred.

🏝️ Benefits

• Competitive total compensation package that includes a base salary, performance-based bonuses/variable pay, and equity for eligible positions.

• Flexible, employee-led remote work model.

• Stipend for professional development.

• Comprehensive health insurance plans.

• Parental leave policies.

• Flexible working arrangements, including remote, hybrid, or in-person options, depending on operational needs.

• Commitment to equal opportunity employment and reasonable accommodations throughout the recruitment process.