Inside Solutions Architect – Services & Tools Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a key support and ownership resource for Presidio’s XaitCPQ platform.

• Analyze issues, prioritize bugs, provide configuration assistance, and facilitate processes.

• Aid Solution Architects, Inside Sales, and presales teams in utilizing XaitCPQ and developing Professional Services scope.

• Assist with service pricing documents, proposal workflows, and Project Change Requests.

• Record and convey platform issues, including reproduction steps, business impact, workarounds, and suggested solutions.

• Collaborate with internal stakeholders, platform administrators, vendors, and technical teams to resolve bugs and enhance workflows.

• Develop and uphold documentation, job aids, FAQs, and training resources.

• Provide support for onboarding, mentoring, and enabling users.

• Identify chances to streamline processes, decrease repetitive inquiries, enhance data quality, and make the platform more user-friendly.

⛳️ Requirements

• Associate or bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional or military experience.

• 2–4+ years of pertinent experience in presales, technical support, platform administration, professional services, IT operations, or a similar area.

• Excellent written communication skills and meticulous attention to detail.

• Proficient in professional communication via email, tickets, documentation, and live discussions.

• Quick learner with the ability to grasp new tools and processes and apply that knowledge to assist others.

• Background in presales, solution architecture, professional services, sales operations, platform support, or a related technical support area.

• Familiarity with Professional Services concepts such as statements of work, scope definition, pricing inputs, deliverables, assumptions, and change requests.

• Exposure to infrastructure, cloud, security, data center, collaboration, or managed services technologies.

• Experience in creating training materials, process documentation, user guides, or knowledge base articles.

• Knowledge and experience with programming, scripting, web APIs, and/or Delphi.

• Familiarity with XaitCPQ, Salesforce, ServiceNow, proposal tools, CPQ platforms, or services scoping workflows is advantageous but not mandatory.

• Industry or manufacturer certifications are beneficial but not required.

🏝️ Benefits

• Full-time remote work.

• Opportunity to collaborate with teams and gain insight into services scoping and sales.

• Career advancement towards solution architecture, presales operations, platform administration, sales engineering, or services strategy.

• Commitment to being an Equal Opportunity Employer.

• Reasonable accommodations for individuals with disabilities.