Inside Sales Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Input customer orders into ERP and EDI software platforms

• Verify part numbers, shipping details, pricing, and delivery expectations

• Address phone inquiries and emails concerning orders, inventory, and shipping schedules

• Keep customers informed about order progress and resolve basic issues

• Generate and send quotes based on established pricing guidelines

• Refer complex quote inquiries to Account Managers or Sales leadership

• Maintain customer records, pricing information, and order history

• Follow up on pending orders and unfulfilled requests

• Ensure smooth transitions to operations, shipping, and production

• Identify inconsistencies or errors before they impact operations

⛳️ Requirements

• High school diploma is mandatory; an associate’s or bachelor’s degree is preferred but not essential

• 2–10+ years of experience in customer service, inside sales support, or order entry

• Background in manufacturing or distribution is preferred but not required

• Excellent verbal, written, and English communication capabilities

• Willingness to work overnight or graveyard shifts aligned with Philippine time or US operating hours

• Experience with ERP or EDI systems is advantageous (not mandatory)

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Skilled in Google Workspace (Google Sheets, Gmail, Docs)

• Basic familiarity with Adobe Illustrator, Adobe Photoshop, and Canva is ideal

• Confident in using email, Microsoft Excel, and general office software

• Comfortable learning and working within ERP and EDI order-management systems

• Eagerness to learn new systems, products, and customer preferences over time

🏝️ Benefits

• Competitive salary packages

• Permanent remote work setup

• Company equipment provided

• Employer contributions to government-mandated benefits

• Internet stipends available upon regularization

• HMO coverage upon regularization (with an option to enroll as early as Day 1)

• PTO credits and service incentive leaves

• Major company live events in spring and winter

• Monthly virtual employee appreciation events

• Company-sponsored career skills training courses

• A company culture dedicated to your personal and professional development