Inside Sales Support Representative – Inbound

This is a fully remote position, open to applicants in Maine.

📋 Description

• Process customer orders for diagnostic products and supplies via phone, fax, and email.

• Build trust with domestic veterinary clients.

• Utilize discovery techniques to suggest additional products and services.

• Address inquiries regarding product orders, shipping, and IDEXX online systems.

• Keep precise records of customer profiles and interactions in Salesforce.com.

• Deliver an exceptional customer experience.

• Handle inbound calls and emails through a phone queue for most of the day.

• Participate in training sessions, coaching, and personal development activities.

• Pose open-ended questions to identify customer needs and clarify any concerns.

• Steer discussions toward unique solutions and services.

⛳️ Requirements

• Experience in sales, customer service, and/or customer-facing roles.

• Previous phone experience is preferred.

• Excellent written and verbal communication abilities.

• Strong interpersonal skills with a knack for quickly establishing rapport.

• Ability to understand and convey technical information effectively.

• Highly driven and goal-oriented, with a collaborative work ethic.

• Strong organizational capabilities, particularly in a multitasking environment.

• Competence to work both independently and as part of a team.

• Proficient in Microsoft Windows, Excel, Word, and Outlook.

• Familiarity with the veterinary diagnostic market and experience in the healthcare or scientific fields is advantageous.

• Availability to work 8.5 hours between 7:30 AM and 9:00 PM EST from Monday to Friday.

• Willingness to work a rotating Saturday shift monthly from 8:00 AM to 5:00 PM EST.

• High-speed wired internet connection with at least 15 Mbps download and 3 Mbps upload speeds.

• A bachelor’s degree in a business or scientific field is a plus.

🏝️ Benefits

• Competitive hourly rate starting at $21/hr+, based on experience.

• Shift-differential pay available for later shifts.

• Potential for an annual cash bonus.

• Health, dental, and vision benefits available from Day One.

• 5% matching 401k plan.

• Financial assistance programs.

• Pet insurance options.

• Resources for mental health support.

• Paid volunteer days off.

• Employee stock program.

• Donation matching through the foundation.

• Equipment provided, including a laptop, docking station, monitors, and headset.

• Opportunities for advancement into outbound inside sales roles.

• Access to training, coaching, and individual development sessions.